Head of Operations Management (m/w/d)

The Operations Supervisor contributes to Langham’s Life Science Services Division by ensuring that the Warehouse Associate(s) and related operations personnel meet customer goals for quality and timeliness of shipments. The Operations Supervisor is a direct link between the Warehouse Associates and the Warehouse Manager and oversees warehouse operations. The Operations Supervisor ensures that all incoming and outgoing shipments of the warehouse are accurately inspected, checked, recorded, and accounted for according to standard operating procedures.

The supervisor is responsible for ensuring shipping requests are processed according to the customer requirements regarding storage, collection, and delivery of assets, including WGS (White Glove Shipments).

The Operations Supervisor is charged with planning for adequate labor to meet daily schedules and appropriately matching associates’ skill with the duties of the job, in addition to ensuring productivity and quality goals are met on a daily, weekly & monthly basis through cross training efforts and maximizing efficiencies. The Operations Supervisor also ensures that all work is done according to safety and security guidelines, with particular attention to guidelines regarding temperature-controlled materials, hazardous materials, and those mandated by the Departments of Homeland Security and Transportation, Food and Drug Administration and other regulatory agencies affecting the GMP operations.

The Operations Supervisor quickly responds to customer complaints and reports on quality errors on the floor, engaging Quality representatives, so investigations can be completed according to standard operating procedures; and works directly with the Warehouse Manager – IND Langham Life Sciences to identify methods to increase productivity and efficiency on an ongoing basis.

Key Outcomes Expected

Leadership

Establish and promote positive communication within Langham internal departments to increase collaboration and reduce inefficiencies.

Ensure a team environment in the warehouse. Respond to e-mails and voice mails in a timely manner.

Monitor associate performance and productivity to ensure order inbound instructions are followed by warehouse associates and freight forwarders.

Ensure work is performed by the team according to all Langham policies and procedures.

Assist employees with completing their assigned work by eliminating challenges to progress.

Cross train employees on essential departmental duties to ensure business continuity during absences.

Complete maintenance of equipment according to PM schedules.

Provide input to the Inbound Manager regarding process improvement for greater efficiency and productivity.

Monitor GMP Warehouse Associates’ productivity and adjust as needed.

Operations

Ensure that customer orders are filled accurately and according to schedule:

Identify and decide for appropriate manpower needs daily, issue overtime requirements as needed.

Prepare daily work schedules and issue written and oral instructions, ensuring that orders (pick tickets) are distributed in a timely manner.

Cross train all employees in the department.

Maximize efficiency using RF guns in all areas (where appropriate).

Ensure the correct shipment of international orders and hazardous material orders.

Ensure quality checks are made at the appropriate stages of packing and preparation for shipping.

Ensure inventory is received, entered the system, and put away/stored in the correct locations:

Physically check incoming loads against packing lists.

Identify discrepancies between paperwork and physical product received.

Communicate with the customer to take care of inaccuracies in shipments.

Ensure inventory accuracy by entering material into data base.

Locate proper storage bin for product.

Put inventory away in correct location.

Perform physical counts (or assign) as necessary.

Critical Skills and Knowledge

Demonstrates understanding of the transportation and warehousing industry from the logistics perspective, including fulfillment work.

Able to supervise the overall process of a warehousing department or division, including setting and meeting schedules, prioritizing and following up on tasks, and performing responsibilities efficiently and timely (time management).

Effective analytical, problem solving, and decision‑making skills (can gather and analyze data and information and draw conclusions). Able to think logically and analytically.

Able to read, interpret, and use forms and other visual instructions to perform required work.

Able to prioritize, organize multiple tasks with differing timelines, manage time, and follow up. Performs responsibilities efficiently and timely.

Proven ability to use ERP/TMS systems in a logistics environment.

Proactive in anticipating and alerting others to problems with projects or processes.

Proficient in operating all forms of forklift equipment.

Experience and Education

High school diploma or GED required.

At least one-year previous experience in a comparable warehouse associate position.

Minimum 6 months experience with GMP warehousing and distribution

Ability to train on and pass knowledge tests on 21 CFR Parts 210 and 211 related requirements for GMP operations.

Forklift drivers must be able to pass forklift certification training

Physical Demands and Work Environment:Physical movements including bending, stooping, and lifting to 50 pounds as part of daily work routine. Will be working on concrete in a warehouse environment (subject to heat and cold). Must be able to operate computer equipment. Work is performed in a warehouse environment subject to seasonal temperature variances. It is expected that a supervisor spends at least 75% of their time on the warehouse floor.

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