Customer Service Call Center (In-person)

Service Center Representative

Dupaco Community Credit Union

You'll work with an inclusive diverse crew of caring, passionate, and fun-loving people and you'll join them in working together toward a higher purpose. In the Service Center Representative role, you'll learn skills that will benefit you throughout your Dupaco Career and you'll find with that knowledge you'll 'Know, Show, and Grow' your way through 'YOUR' Career Journey. Whether it's a great benefit package that helps YOU take care of YOU and helps YOU save for your future with a generous 401k match, awesome starting pay of $20.85/HR, with monthly and annual incentives, and the ability to Build a Career Worth Loving.

#Receiving ongoing training, tools, and support to empower you to use your exceptional communication skills to engage and connect with members through various technology channels including: phone, chat, Interactive Teller Machine (ITM), and more

Collaborating with various departments to ensure our members are receiving the highest quality care possible – we seek to exceed the expectations of our members & team members in every interaction, every time

High school diploma or equivalent (i.e. Strong customer service experience - previous call center experience is preferred, but not required

To promote a professional image of the credit union while providing outstanding service to members, potential members, and coworkers

Excellent computer skills with the ability to navigate between multiple programs and utilize dual computer screens

Positive energy, openness to coaching and feedback, and a proactive sales mindset to consistently meet and exceed goals

The ability to work Monday through Friday between the hours of 8:00 AM – 6:00 PM, and some Saturdays 8:30 AM - 12:30 PM on a rotational schedule

Phone

Phone

Phone

Banking/Mortgage/Financial Services

Customer Service

Full Time

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Dupaco Community Credit Union is a not-for-profit financial cooperative. When we help our members save moneyΓÇöwith a savings account, lower loan rates, fewer service fees, low-cost insurance, financial education and moreΓÇöwe help grow the whole credit union. It' people helping people. WeΓÇÖre a diverse crew of caring, passionate, and fun-loving people who work together toward a higher purpose- to always look out for our membersΓÇÖ best interests. And we have plenty of career opportunities for thoughtful, genuine, and motivated people who can help us deliver.

Dupaco Community Credit Union is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sex, age, sexual orientation, gender identity, status as a protected veteran, or status as a qualified individual with disability.