Head of Client Support Services

Fun Town RV Service Manager
Founded in 2010, Fun Town RV (FTRV) has grown into Texas's largest RV chain, operating 36 locations and planning to expand. We provide excellent customer service and offer top RV brands for less, backed by a rigorous 100+ point inspection process on every RV we sell. The Service Manager will oversee all aspects of the service, parts and warranty departments, manage a team of skilled technicians and support staff, and ensure compliance with company standards and industry regulations. This role requires a strong leader with technical expertise, excellent communication skills, and a passion for customer service.
Recruit, train, and mentor service department staff, including technicians, service advisors, and administrative personnel.
Foster a positive, collaborative work environment that promotes teamwork and high performance.
Conduct regular performance reviews and implement professional development plans.
Customer Service

Ensure the service department provides exceptional customer experiences, addressing inquiries, concerns, and complaints promptly and professionally.
Oversee scheduling and workflow to meet customer needs and minimize wait times.
Maintain high levels of customer satisfaction by ensuring quality workmanship and timely completion of service jobs.
Operations Management

Develop and implement service department policies, procedures, and best practices.
Monitor and manage department budgets, including labor costs, parts inventory, and equipment maintenance.
Ensure compliance with safety and environmental regulations and company standards.
Provide technical guidance and support to technicians and service advisors.
Collaborate with manufacturers and vendors for training, warranty claims, and parts procurement.
Performance Monitoring

Establish and track key performance indicators (KPIs) to measure department success, such as customer satisfaction scores, revenue targets, and repair completion times.
Analyze service department metrics and implement strategies for continuous improvement.
Sales Support

Work closely with the sales team to ensure pre-delivery inspections and warranty repairs are completed efficiently.
Identify opportunities to upsell additional services and maintenance packages to customers.
Proven experience in service management, preferably in the RV, automotive, or related industry.
Technical knowledge of RV systems, including electrical, plumbing, HVAC, and chassis components.
Excellent communication and interpersonal skills, with a focus on customer service.
Proficiency in using service management software and tools.
Ability to manage budgets, analyze performance metrics, and implement improvement plans.
Familiarity with safety and environmental regulations applicable to the RV industry.
High school diploma or equivalent required; a degree in business management, automotive technology, or a related field is preferred.
This position involves working in an office, shop, and outdoor environments.
Occasional travel may be necessary for training or vendor meetings.
Medical, dental, and vision coverage.

• Life insurance.
• Paid time off and holidays.
• Holiday Savings Plan.
• If you're ready to be part of a company that values hard work and dedication, apply today!