Host / Hostess / Restaurant Front Desk

The Culver Hotel is where classic charm meets contemporary elegance, where history is reimagined, and classic is cool. A 1924 National Landmark, our boutique hotel blends artful design with a European ambiance, offering a timeless yet vibrant destination for travelers and locals alike. With 46 vintage-inspired guest rooms, a thoughtfully curated restaurant, and a dynamic culinary and beverage program, we create unforgettable experiences that celebrate the art of hospitality.

As a Front Desk Agent, you will be the first point of contact for our guests and play a key role in providing exceptional customer service. This role is critical in maintaining the hotel's high standards of service, guest satisfaction, and smooth operations. You will work closely with the Front Desk team, Housekeeping, and other hotel departments to ensure that all guest needs are met efficiently and professionally.
Guest Service & Problem Resolution:
# Guest Service & Problem Resolution:

• Respond promptly and professionally to guest inquiries, requests, and complaints.
• Provide information on hotel services, local attractions, and dining options, and assist guests with special requests.
• Communicate effectively with other hotel departments (e.g., Housekeeping, Maintenance, Sales) to address guest needs and maintain seamless operations.
• Handle incoming phone calls and direct them to the appropriate departments or assist with reservations.
• Monitor the hotel's email system and assist with online reservation inquiries.

# Administrative Duties:

• Assist with preparing reports, inventory checks, and ensuring that front desk supplies are stocked.
• Ensure the safety and security of guests, team members, and hotel property at all times.
• Adhere to all hotel policies and procedures related to emergency protocols, health, and safety guidelines.
• High School Diploma or equivalent required.

Previous experience in customer service or hospitality is preferred, but not required.
Experience with hotel reservation systems (e.g., Frequent use of hands, fingers, and wrists for typing, handling check-in materials, and operating the phone or computer systems.

Proper Hospitality is made up of a diverse group of passionate individuals who share a common love for hotels and the art of hospitality. We are seeking out the best of the best from inside and outside of the industry to work alongside us as we grow a new kind of lifestyle Hospitality Company inspired by a centuries-old tradition. Proper Hospitality provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender, gender identity or expression, genetics, or any other federal/state protected category.
Proper Hospitality will consider qualified applicants with criminal histories in a manner consistent with local Fair Chance Hiring Ordinances.