Head of Call Center Sales

Job Description

Posted Friday, September 4, 2026 at 7:00 AM

About Asbury

Larry H Miller Automotive Group is part of Asbury Automotive Group (NYSE: ABG) is a Fortune 500 company and one of the largest franchised automotive retailers in the United States. We are redefining the traditional dealership model through innovative technologies such as Clicklane and through our commitment to our team members, guests, and partners. Our culture which is grounded in our North Star and Compass and powered by our D RIVE values, focuses on the vision of becoming the Most Guest Centric Automotive Retailer . At Asbury, we work together to provide exceptional experiences for our guests while promoting a fun, supportive and inclusive environment where team members can thrive both personally and professionally. Based on our efforts, we have been recognized as o ne of the best places to work by both Newsweek and US News & World report.

Do you have a passion for developing talent, providing exceptional guest experiences, and being an innovator in the automotive industry? As a BDC Sales Manager , you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day. We are looking for an energetic, customer-focused BDC Sales Manager who will help us redefine the car-buying experience.

The BDC Manager is responsible for responding to customer inquiries and ensuring that the dealership actualizes its maximum profit potential on sales.

Make and receive a high volume of inbound/outbound calls

Respond to phone inquiries in an efficient professional manner

Reply to on-lineemail leads and requests for sales information within store’s standards

Maintain a log of daily activities and completed daily tasks

Set appointments as necessary

Follow up with customers to confirm appointments

Utilize the manufacturer’s prospecting and marketing tools if applicable

Maintain a log of customers who visit the dealership

Previous experience setting up/running/managing an Automotive BDC is required

Previous experience with Internet/Web response centers is a plus

Previous CRM experience is a plus

Previous experience with Website/SEO/SEM knowledge is a plus

Great communication and customer service skills is required

Excellent phone presence is required

Strong Computer & Phone Skills (ADP, Outlook,Excel) is a must

Prior sales, call center, or BDC experience required

Ability to speak multiple languages is a plus

Must be at least eighteen years of age

Must be able to pass pre-employment screens (background and drug test)

Company Benefits:

Pay and Recognition:

Semi Monthly pay

Paid holidays & paid time off

Paid training

Stock Awards (select management and front-line team members eligible )

Insurance / Retirement:

Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans

Up to 12 weeks paid pregnancy leave (disability leave)

Health savings

Flex spending accounts (tax-free)

Short-term and Long-term disability plans

Life Insurance (Whole Life and Term)

401k with company match

Pet Insurance

Learning, Tuition Assistance and Career Development:

Digital career path tool to assist with career development

Continuous training through Asbury's Internal Learning Management System

Professional growth and development opportunities. Additional advantages:

Employee assistance program

Employee discounts on parts and service repairs

Opportunities to join our community service initiatives, which includes paid volunteer hours

Employee referral program with bonus opportunities

INDMANAGERDST

Asbury Automotive Group is an equal opportunity employer. We provide equal employment opportunities to all individuals regardless of their race, color, religion, sex, national origin, age, disability, pregnancy, sexual orientation, gender identity, genetic information, or any other protected category as defined by applicable laws. We prohibit discrimination or harassment based on any of these characteristics and affirm our commitment to fostering an inclusive and diverse workplace.

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