Head of Service Management

Retreat at McAlphine CreekPosition Summary:As a Service Manager, you will mentor, train, and work with the service team members to oversee all maintenance aspects for your community. This associate must exhibit a high level of maintenance knowledge with the skill sets required to lead a service team, The Service Manager will work alongside the Community Director to ensure achievement of financial performance and increase asset value. A successful Service Manager is able to manage their time effectively, is detail oriented, a trustworthy team player, and takes pride in their work. In addition, this position needs to be accountable and attentive to provide excellent customer service skills when interacting with residents, associates and vendors.Primary Responsibilities:Prepare and supervise apartments for occupancy including but not limited to: painting, drywall repair, trash out, mechanical, plumbing, and electrical repairsPerform and assign service requests for residents daily and timelyPerform and oversee system repairs on electrical, plumbing, boilers, hot water heaters, HVAC systems, appliances, etcPerform and oversee detailed work with carpentry, drywall repairs and interior/exterior painting, etcPerform pre-move out inspections with Community Director, timelySchedule timely completion of make-readies and service requests with maintenance staff and vendorsManage and complete property improvements and preventive maintenance scheduled tasks, promptlyConduct and lead regular and thorough property inspections, promptly identifying deficiencies and driving timely resolution to maintain Weidner quality standardsFoster a culture of accountability, teamwork, and service excellenceAssist with interviewing and recruiting associates, mentor and develop all maintenance and housekeeping associates Address staff performance concerns promptly, including documentation and evaluations. and communicate updates to the Community Director and Area DirectorEnsure maintenance and housekeeping associates produce accurate and timely payroll records; manage overtime except for an emergencyEnsure and perform daily grounds maintenance, including trash removal, pet waste disposal, maintaining pet waste stations, sweeping walkways, and snow removal, where applicableClean and supervise pools as needed, monitor chemical balance, maintain logs as required by city ordinances, when applicableMaintain accurate documentation of all replacements and on-site purchases, including product warranty informationPrioritize service responsibility for all maintenance and housekeeping associates daily and complete duties as neededManage vendor relationships for best pricing, quality and serviceReorder inventory supplies as necessary within the property’s budget parametersMust utilize Weidner issued cell phone and specified apps as part of your daily roleMust take part in the on-call rotation, as scheduled/neededMust use personal vehicle to respond to service requests and pick up supplies as neededEnsure market ready apartments, common areas and amenities are clean and maintained daily to Weidner's quality standardsQualifications:3+ years maintenance experience requiredPrior management experience desiredAdvanced mechanical aptitude requiredAble to lift and carry up to 80 pounds/36.3 kilograms, climb ladders and climb multiple flights of stairs at a timeAble to use appliance dolly, push/pull up to 200 pounds/90.7 kilogramsAble to work outdoors in all weather conditionsAble to be on feet constantly for entire work shift, if applicableKnowledge of electrical, plumbing, carpentry, swimming pool maintenance, appliances, building systems, irrigation systems, and HVAC systemsHVAC, CPO, EPA certification desiredIndustry designations, CAMT desiredComplete tasks in a safe and efficient mannerAbility to work in a fast-paced environment with strong motivation to learn & contribute on a daily basisAble to give professional directions clearly in person, over the phone, email, and textExperienced in Microsoft products preferred (Word, Excel, PowerPoint and Outlook)Yardi, HappyCo and Paycom experience preferred; Willing and able to learn new software programsFollow Weidner’s Mission, Vision and Values and comply with all Weidner policies and procedures as well as all Fair Housing, local, state/province, and federal lawsPrompt, regular attendance; wear company dress code/uniform & maintain professional appearance at all timesWork effectively and cooperatively in a team environment and/or independentlyAbility to work overtime as requestedWilling and able to be assigned to other Weidner properties as neededWorking knowledge of English; detail oriented, well organizedMust agree to a criminal background check and sign an agreement for voluntary drug testingMust have access to personal vehicle and/or reliable transportation, at all timesDriver’s license, vehicle and vehicle insurance must be valid and unexpired at all times and match the country in which associate will work

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