Head of Client Support Services

Job Category On-Site

Industry Property Maintenance

Required Degree High school

Manage Others Yes

Middleburg is currently hiring a Service Manager to work under the direction of the Property Manager, the Service Manager is responsible for all physical operations of the apartment community, coordinating and performing maintenance and repair services to ensure excellent curb appeal and quality of apartment homes, responding to customer service requests, monitoring and adhering to all safety policies, providing a positive work environment for maintenance team members, and leading by example. The Service Manager lives and promotes our Mission and Values.

Position Overview Maintenance Services Direct & oversee all aspects of maintenance of the community, including resident satisfaction & retention.

Schedule and perform preventative maintenance, inspections, nighttime lighting audits, and janitorial services per policies and procedures. Provide first-line information, documentation, and training regarding any property-specific special needs including, but not limited to, asbestos, lead, and deficient plumbing.

Daily inspection of the property for curb appeal, condition, and safety issues to meet Inspection Report standards and “white glove” test.

Schedule, coordinate, and assist with apartment turns including assistance with the resident move-out and apartment renovations.

Ensure vacant apartments are in market-ready condition according to quality standards, downtime standards for the preparation of market-ready apartments, and determined time for upgrade unit turns and the “white glove” test.

Be responsible for purchasing adequate materials for timely service requests, vacant turns, inventory control and storage areas locked, inventory of assets, & utilization of maintenance materials.

Communicate in writing anticipated capital needs and maintenance requirements for the operating budget.

ensure materials are accounted for and that the work has been performed properly prior to the release of payment.

Supervise the use of community golf carts.

Notify the Property Manager of solutions for any safety or liability concerns as well as preventative maintenance needs.

Conduct and document weekly safety meetings including procedures, training, safety equipment, MSDA, and use of equipment.

Attend training to receive additional regulatory and environmental certifications such as lead and asbestos, renovations/repairs, and HVAC.

Customer Service Complete service requests from residents and team members in the same manner.

Document and work with the office team to follow up with residents for incomplete service requests.

Ensure excellent customer service and follow-up, answering pages promptly, courteously, and professional attitude toward all customers.

Efficient scheduling of service personnel and vendors; schedule and participate in after‑hours emergency service requests, 24 hours per day, 7 days per week.

People Development (in conjunction with Regional Service Manager) Recruit and select team members, understanding and adhering to hiring policies and procedures.

ensure team members receive the necessary training and adhere to company policies and procedures.

manage by goals and open communication.

Evaluate team members through scheduled formal written performance reviews.

Take corrective action as necessary according to company policy, and provide recommendations for compensation adjustments, promotions, and terminations.

Requirements High school diploma or equivalent, CFC Certification Type I and III or Universal, and valid Driver’s License.

4 years of experience in maintenance and repair for apartment communities; Knowledge to troubleshoot and repair HVAC systems, appliances, water heaters, electrical systems, drywall, floor coverings, carpentry, locks, painting, pools, plumbing, roofs, life safety equipment, etc. – Proficient in Word, Excel, and Internet applications.

Working knowledge of Printers, telephones, photocopier, ladder, dolly, back belt, goggles, gloves, electric snake, reciprocating saw, hand saw, circular saw, table saw, cordless drill, snow blower, drill press, paintbrush, vacuum, shampoo machine, blower, cleaning supplies, and small hand tools.

Physical Requirements Requires use of telephone and computer.

Frequently requires lifting 25 pounds throughout the workday.

Choose from three medical plan options, including a company‑funded HSA plan with 100% premium coverage for employees. We also provide subsidized options for additional family members, as well as dental and vision plan choices. Other benefits include paid time off, paid volunteer time, and company‑paid holidays, a 401(k) match, employer‑paid Life and AD&D insurance, and educational reimbursement to support your growth.

A job that challenges you- Middleburg strives for excellence in knowledge, service, and integrity. Excellence in knowledge means that Middleburg recruits and trains top‑notch Team Members who are experts in their field and who continue to improve their industry knowledge. Team Members work together to provide excellent customer service that exceeds customers’ expectations.

Our team is building a better world, one community at a time.

Who is Middleburg Communities At Middleburg Communities, we share a vision for greater value creation through community impact. Our success is rooted in a genuine desire to serve our local communities in thoughtful and holistic ways. Middleburg is a fully integrated real estate investment, development, and construction firm focused on rental housing in high‑growth markets across the southeastern United States. Since 2004, the company has acquired and developed over 22,000 apartment units, executing approximately $3 billion in transactions, and is one of the most active developers and builders of rental housing in the nation with approximately $1 billion in recurring annual development value.

Middleburg Communities is an equal‑opportunity employer committed to diversity and inclusion. We welcome qualified applicants from a variety of backgrounds inclusive of their race, color, religion, sexual orientation, gender, gender identity, expression or orientation, genetic information, national origin, age, disability, or status as a disabled or Vietnam‑era veteran.

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