Customer Service - Sales Order Fulfillment Processor

Sales CoordinatorApply: The Meritage Resort & Spa - Napa, CA: Full time: Posted Today: JR100524**Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. Our vision is to enrich people’s lives by offering memorable experiences, giving back to our communities and honoring God in all that we do. Our Guiding Principles:****Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, & Fulfillment**This position pays $22.00 hour**Position Summary**The Sales Coordinator provides administrative, operational, and client-support assistance to the Sales team to ensure efficient handling of group and leisure business opportunities. This role plays a critical part in supporting revenue generation by managing inquiries, preparing proposals and contracts, coordinating internal communication, and ensuring seamless transition from sales to operations.The Sales Coordinator serves as a key liaison between Sales, Revenue Management, Marketing, Reservations, and Operations to ensure accuracy, timeliness, and exceptional client service.**Sales Administrative Support*** Prepare proposals, contracts, addendums, and banquet event orders (as applicable).* Maintain accurate and updated records in the CRM and sales systems.* Track tentative, definite, and lost business.* Support RFP responses and follow-up communications.* Assist with site inspection preparation and post-site follow-ups.**Contract & Documentation Management*** Ensure contracts are accurate, complete, and compliant with company standards.* Track deposit schedules and key contract milestones.* Revenue & Reporting Support*** Assist in compiling weekly and monthly sales reports.* Track booking pace, production, and segment performance.* Monitor cut-off dates, rooming lists, and block management in coordination with Revenue and Reservations.* Support forecasting processes with updated sales activity data.**Client & Internal Communication*** Act as point of contact for client inquiries when Sales Managers are traveling or unavailable.* Facilitate turnover meetings from Sales to Operations.**Event & Operational Coordination*** Support group detailing process and internal distribution of event documentation.* Coordinate site visit logistics, welcome amenities, and presentation materials.* Assist with execution support for key client events when required.**Qualifications****Education & Experience*** Bachelor’s degree in Hospitality, Business, Marketing, or related field preferred.* 1-3 years of experience in hotel sales, catering, or hospitality operations preferred.* Experience in luxury or resort environments is a plus.**Technical Skills*** Proficiency in CRM systems (e.g., Delphi, Salesforce, etc.).* Strong Microsoft Office skills (Excel, Word, PowerPoint).* Ability to analyze basic sales and production reports.**Analytical Thinking** - Understands sales data and supports revenue-driven decisions.* **Service Orientation** - Client-focused mindset with a sense of urgency.* **Collaboration** - Works cross-functionally with Revenue, Marketing, and Operations.* **Confidentiality & Professionalism** - Handles sensitive client and financial information appropriately.**Performance Metrics*** Timeliness and accuracy of contract preparation* Lead response time and follow-up consistency* CRM data integrity and reporting accuracy* Support of booking pace and group block management* Client satisfaction feedback**Reporting Structure*** Reports to: Director of Sales* Works closely with: Sales Managers, Revenue Management, Reservations, Marketing, Catering & Events, Front Office-*We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws.**This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.*

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