Head of Operations **URGENT**

The DH Pace Company is a family-owned and privately held business with annual sales over $1 billion through 60+ offices located across the continental United States. The Company is an industry leader in the distribution, installation, maintenance, and repair of a complete range of commercial, industrial, and residential door, docking and security products. In 2026, DH Pace is celebrating its 100th anniversary in business.

DH Pace Company, Inc. in Harlingen, TX , aspires to hire an Operations Manager who will actively manage our Commercial Operations Department. As the Operations Manager, you will manage the Harlingen commercial installation and/or service departments which perform commercial work in the Harlingen Metropolitan area. Product knowledge NOT required, however, experience managing a service or installation team responsible for servicing or installing mechanical and/or electrical products and/or equipment in homes is preferred.

Lead and oversee commercial operations and personnel associated with efficiently, effectively, safely, and profitably

Manage and improve operational processes and procedures with the objective of providing maximum profit and return with an emphasis on customer satisfaction and return business

Effectively manage operations to ensure sold jobs are timely scheduled and skillfully performed to achieve divisional budgeted sales and gross profit objectives

Deliver Profit Dollars and the return on sales that meets or exceeds the yearly financial budget/forecast

improve individual performance through daily coaching, project outcomes, Scorecard reviews, and performance reviews

Effectively lead meetings, set performance expectations and hold employees accountable

Communicate with customers directly to solicit feedback, solve problems and/or learn of new sales opportunities

Bachelor's degree preferred with a minimum 2 years' performance as Department Manager, Operations Manager and/or Project Manager in the Service Provider industry with familiarity and knowledge of construction project management and installation of building materials.

Possess an ability for technical applications, mechanical/electrical systems and problem solving

Experience conducting meetings with exempt and non-exempt personnel, as well as hiring, training, developing and conducting annual performance reviews

Must enjoy a high level of activity in a hands-on environment where there is an emphasis on meeting deadlines and providing unmatched customer service

Comprehensive medical, dental, and vision coverage - available your first full month

• Generous paid time off plus paid holidays and floating holidays
• Company-paid life insurance, short-term disability, and long-term disability
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• Employee discounts for you and your immediate family
• Competitive compensation with annual performance reviews

Please, no phone calls or emails.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.