Head of Hospitality & Food Services

Food Service Supervisor

Reports to: Food Service Operations Manager(s)

For more than 50 years, SSA has partnered with cultural attractions to design the hospitality experience journey, freeing our partners to remain mission-focused. We bring together admissions, culinary, and retail with innovation and human connection to shape a seamless guest journey. Our focus is on people, innovation, and operational intelligence as a means to create special moments with lasting impact. We call it 452 Hospitality, the foundation of how we serve our partners and their communities.

Live out 452 Hospitality by delivering warm, welcoming, and memorable experiences for every guest and client.

Ensure location, or zone, is adequately stocked, prepped, and staffed for daily operation, working with direct reports to fill as necessary.

Oversees direct location, or zone, operational duties ensuring quick service, food service, safety and quality, availability, merchandising and guest service standards are all met and excelled.

Supports the build of daily prep and item lists, delegating to employees as necessary.

Actively helps to support operations and fill holes as necessary to ensure smooth service.

Assigns associates to duties, coaching through projects, daily tasks, and guest interaction.

Familiar with intermediate food and beverage knowledge, including but not limited to serve-safe food temperatures, FIFO product rotation, safe food handling, food storage and labeling, safe alcohol service, sanitation and overall area cleanliness.

Responsible for daily check-ins with outlets, ensuring that information given to them via preshift meetings each morning is being communicated to team members across their zone.

Maintains consistency with all product and serves product based on the standards set by the operations and culinary team.

Implements proper merchandising of product as set by the Operations team.

Monitors and controls production of all product in your zone (including but not limited to popcorn, kettle corn, cotton candy, mustard cups, bottled beverages and other carts items) as specific to your assigned zone.

Supports oversight of personnel duties, including but not limited to:

Training new employees and issuing performance reviews.

Actively coaching the employee on performance with oversight from operations manager.

Oversees break and rest break management for employees.

Inspects equipment and performs routine maintenance and cleaning as necessary.

Assists team to ensure all tasks are completed in a timely manner through helping complete daily tasks as necessary.

Remains knowledgeable of and supervises in accordance with all applicable local, state and federal laws.

Uphold and demonstrate a complete understanding of company policies and procedures.

Strong interpersonal and communication skills, including the ability to articulate to our General Manager and personnel.

Proven leadership skills with an understanding of the importance of team building/development, while fostering partnerships with other branch managers.

Demonstrates multi-tasking, detail, analytical, planning and leadership skills.

Demonstrates the ability to remain flexible in a fast-paced environment.

Computer knowledge and skill level for basic office functions.

Physical ability to stand for extended periods and to move and handle boxes (10-35lbs) as necessary to operation, which entails lifting, and perform all functions as set forth above.

Ability to work varied hours/days, including nights, weekends and holidays, as needed.

Promote an inclusive & supportive approach within the Brand team, with networking continuing at all units.

Focuses on removing barriers and empowering growth and opportunity for team members at all levels.

displays knowledge of efforts in business application as well as giving adequate opportunity for teaching to unit staff as necessary.

Engages with SSA/Unit in driving community effort through engagement activities and focus. 1-2 years of quick service management and/or operations supervisory experience preferred.

~ Eligible for overtime pay.

Tuition Discount through Partnership College.

Holiday pay of 1.5 the regular rate is provided for hours worked on Christmas Day and Thanksgiving Day.

Paid sick leave is provided in accordance with applicable state and local laws. We are committed to diversity and inclusion in our hiring practices and welcome applicants from all backgrounds. All California Residents: By submitting your job application, you agree you have reviewed the SSA Group California Consumer Privacy Act (CCPA) Candidate and Employee Privacy Notice ("Notice").

San Francisco Residents: Please see the "Fair Chance Ordinance - Know Your Rights" document for more information. By submitting your job application, you agree you have reviewed the "Fair Chance Ordinance - Know Your Rights" document.

We accept applications for this position on a rolling basis. Applications are reviewed as received, and the position remains open until filled.