Head of Operations & Business Management

Initial hiring pay range (based on location, experience, etc.): $23-23.75 / hour

At Raising Cane’s Chicken Fingers®, we serve only the most craveable chicken finger meals – it’s our One Love! Known for our great Crew and cool Culture, we follow a Work Hard. Have Fun. philosophy. Raising Cane’s is the fastest-growing chicken concept around and is on track to be a Top 10 Restaurant Brand in the United States. Each Crewmember is important to our rapid growth and enduring success. Now is your chance to join the Team and Raise The Bar!

Benefits offered for all Full-time Restaurant Managers:

Company-provided Life and Disability insurance

Hospital Indemnity, Accident and Critical Illness

401(k) With Employer Match (age 21 & older)

Access to financial advisors for budget and retirement planning

Tuition Reimbursement

Crewmember Assistance Program

Pet Insurance

Perks & Rewards for Restaurant Managers:

Weekly Pay!*

Competitive pay + monthly bonus

Paid Time Off & Sick time

8 paid Holidays a year**

Early closure for company events

Casual Work Attire

• Raising Cane's pays weekly, except in some states (e.g., California) where the company pays bi-weekly.
• *Some locations may vary

Job Description Your Role at Raising Cane’s:

The Operations Manager (OM) is responsible for supporting the Restaurant Leader in leading operational excellence of the Restaurant and upholding Raising Cane’s standards and culture in all areas of Restaurant operations.

Your Impact and Responsibilities:

Purpose of the position: Executes Restaurant operations functions

Purpose of the position: Acts as manager on duty and opens and closes the Restaurant

Purpose of the position: Manages cash handling and ensures accountability

General to the role: Enforces Raising Cane’s policies and standards

General to the role: Executes shift management meeting Raising Cane’s operations and safety standards

General to the role: Uses required tools, forms and logs to support shift execution, document results and take corrective action when needed

General to the role: Deploys Crewmembers during a shift

General to the role: Provides exemplary customer service

General to the role: Utilizes reward and recognition program for the Crewmembers in the Restaurant

General to the role: Authorizes employee functions requiring manager approval (e.g. discounts, promotions, timeclock overrides, etc.)

General to the role: Ensures cleanliness of the Restaurant and ensures the facility is in good working order

General to the role: Completes other duties as assigned

Essential Functions:

The following requirements describe what is needed to successfully perform the role. Reasonable accommodation may be provided to support individuals with disabilities:

Lift and carry up to 50 lbs., bend, kneel, twist, and reach overhead or below the waist

Navigate stairs, move quickly, and stay on your feed throughout the shift

Take orders accurately, process payments efficiently, and communicate clearly

Work safely around hot cooking equipment, cleaning supplies, and common ingredients like oil and flour

Maintain a clean, safe Restaurant while following all food safety and company procedures

Occasionally drive on behalf of the Company for work-related purposes (e.g., picking up product for the Restaurant) when required by business needs (e.g., when a salaried leader is on a leave of absence or there is a role vacancy)

Qualifications Required Qualifications:

Must be 18 years of age or older

High school diploma or equivalent required

3+ years of Restaurant or retail management experience

Possess a valid, state-issued driver's license

Must complete all required Raising Cane’s company training programs

Able to work a variety of shifts including days, evenings and weekends and travel as needed for work-related functions and training

Detail-oriented, organized and able to manage multiple priorities that may be constantly changing

Self-driven, flexible, and energetic with strong analytical, written and verbal communication skills

Able to recognize and analyze problems, set goals, create and convert plans into action to solve problems

Proficient in a variety of technology systems including Microsoft Office (Excel, Word and Outlook) and ability to learn and adapt to new systems quickly

Preferred Qualifications:

New Restaurant opening experience

Additional Information All your information will be kept confidential according to EEO guidelines.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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