Ambassador- Parking Facilities

Under immediate supervision, provides customer service assistance and assistance to parking facility patrons. May collect parking fees from customers using handheld credit card devices and monitors parking facilities. Various parking locations in downtown San Antonio. Work schedules vary and require day, evening, weekend, and holiday availability. Shifts rotate every 3 months and may be adjusted as needed for special events or operational requirements.

Meets patrons and offers information regarding downtown events, attractions, hotels, dining, shopping, attractions, and transportation options.

Provides customer service to patrons of parking facilities and the general public.

Maintain an awareness of issues and events that affect the public at downtown parking facilities, such as street closures and downtown events.

Responds to customer complaints and accidents.

Monitors assigned parking facility and informs management of any unusual situations or incidents.

Occasionally collects parking fees from customers using handheld credit card devices.

High school diploma or GED equivalent (recognized by the Texas Education Agency or a regional accrediting agency).

Two (2) years of increasingly responsible customer service experience.

Complete an annual customer service training course provided by the city.

Earn the city's Certified Tourism Training certification.

Ability to operate a computer keyboard and other basic office equipment.

Ability to use and explain the proper use of parking facilities and equipment.

To accomplish this, CoSA offers subsidized health care benefits for active and retired employees, paid disability benefits, paid life insurance, as well as automatic participation in a pension program which is currently matched two to one.

The City does not discriminate on the basis of race, religion, sex (gender), age, disability, national origin, genetic information, or sexual orientation. If you require assistance at any stage of the application process due to a disability, please contact the Human Resources Department so that accommodations may be made to meet your needs. Our telephone number is View phone number on click.appcast.io and our fax number is View phone number on click.appcast.io.

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