Head of Service Management

TruGreen accepts applications on an ongoing basis.

We focus on developing our people by building proud, dynamic teams while helping associates reach their personal and professional goals. Position Overview Provides quality and timely service to the customer through the recruitment, training, and supervision of a team of lawn care specialists. Provides effective coaching and development of field staff so that they may positively impact customer retention through exceeding customer expectations.

Evaluates the quality of service provided to customers and develops procedures to minimize customer complaints. Ensures diplomacy concerning customer service-related concerns.

Coaches and develops lawn specialists and trainees. Works with other managers to identify ways to reduce customer cancellations.

Recruits, interviews and selects personnel needed to efficiently staff the service function. Evaluates performance, makes salary recommendations, and administers disciplinary actions consistent with company policy.

Plans and conducts new hire and on-going training for service personnel in customer service skills, technical skills, safety policies, and procedures.

Supervises a team of technicians to ensure service (production and sales) goals are met. Examines associate work for accuracy, neatness, and conformance to best practices as well as company policies and procedures.

Expedites workflow by coordinating the sharing of information between customer and field technician. Prepares work schedules and assigns and monitors duties to service personnel for efficiency.

Prepares composite reports from individual reports of subordinates. Conducts daily and weekly management meetings.

Ensures that a safe workplace is provided for all associates by ongoing training and adherence to company policies.

Maintains Department of Transportation Pre/Post Trip Inspection and Drive Qualification files. Ensures current licensing is maintained by all associates as required by company policy/state and/or federal law.

2+ years of supervisory management experience required.

• Bachelor’s degree and sales experience preferred Requires extensive local travel.
• Valid, permanent driver’s license from state of residence. Current liability auto insurance required.
• Excellent leadership skills in team building, selecting talent, training, mentoring and developing a sales team, executing goals

Excellent time management skills

Practical knowledge of service industry and experience in developing and executing sales plans

Business process analysis skills

Computer skills with Microsoft Office applications (Word, Excel, Outlook, PowerPoint)

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Push and pull equipment

Subject to outdoor weather conditions which may include extreme cold, extreme heat, or wet conditions

Subject to exposure to animals and insects

Regularly exposed to chemicals using appropriate safety equipment

Occasionally work near mechanical or moving parts

Ability to speak, read and write fluently in English is required.

TruGreen is proud to affirm our commitment to hiring veterans. We recognize and appreciate the exceptional skills, dedication, and leadership that veterans bring to the workforce. By fostering an inclusive and diverse environment, we aim to leverage the unique experiences of veterans, creating a richer, more dynamic workplace.

This range is based on the qualifications necessary for the position, including experience, training, and other considerations permitted by law.Factors that may be used when making an offer may include a candidate’s skills, experience, and geographic location, the expected quality and quantity of work, and internal pay alignment, as needed. An employee’s pay history will not be a contributing factor where prohibited by local law. In addition to monetary compensation, we offer benefits, including Medical/Dental/Vision insurance and Company-matching 401(k) in addition to other programs and perks.

TruGreen is committed to Diversity and Inclusion. We are an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities. California Residents: When you express interest in or apply for a job with TruGreen Limited Partnership, we collect personal information about you, potentially including personal identifiers, contact information, protected classifications, pre-hire information, professional or employment-related information, education history, and/or medical information, for the following business purposes: to comply with state and federal law and regulations requiring employers to maintain certain records; to evaluate your job application and candidacy for employment; and to obtain and verify background checks (including criminal and motor vehicle records), pre-employment drug testing, and references.

Massachusetts Residents: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. TruGreen performs pre-employment testing.