Teller - Banking House - Full Time

Heritage Bank has an exciting opportunity to join our organization!

We are seeking a Relationship Banking Assistant to support our Eugene, OR team! The relationship banking assistant works in partnership with commercial banking teams to deliver an exceptional customer service experience to new and existing customers. Provides a high level of service and onboarding support for all products, services and treasury management services, and opens new accounts in compliance with all regulatory requirements. Actively recommends products, services and solutions for the benefit of the customer, in accordance with Heritage Banks' Service Standards.

This position is fully on site in Eugene, OR.

23.69 - $29.61 - $35.54 per hour

Minimizes risk by identifying any potential fraudulent activities or transactions and escalates to management in a timely manner.

Performs required “Know Your Customer” due diligence when processing transactions and responding to customer requests.

Supports commercial partners with sales and relationship expansion activities. Opens new accounts and completes account documentation in accordance with Bank guidelines, all account opening compliance requirements, and account ownership verification procedures.

Gains and maintains working knowledge of all bank products and services, banking rules and regulations to include complex account ownerships.

Actively participates in commercial team’s marketing and sales promotions; participate in market functions and community activities to promote the Bank’s image and growth.

1+ year recent experience in commercial and/or retail branch banking, which includes cash handling, new accounts opening and documentation, relationship management and sales skills, in a financial services industry required.

Equivalent combination of education, experience and training may be considered.

Demonstrated ability to provide an exceptional level of quality service for internal/external customers; responds to customers' needs, questions, and concerns in an accurate, effective, and timely manner.

demonstrate cooperative behavior with management, business partners, customers and co‑workers.

Effective listening, verbal, written and telephone etiquette business communication skills to clearly present outstanding/follow up issues over the phone, via email, and in person in a variety of settings, formats, and audiences; with the ability to read, write, speak, and understand English well.

Demonstrated sales and business development skills with the ability to identify customer needs and cross‑sell the Bank’s products and services.

Ability to gain understanding of and apply principles, procedures, compliance requirements, federal/state regulations, and policies related to assigned area, as well as the Bank’s policies, procedures, products, and services.

math skills to locate routine and non‑routine mathematical / cash errors, to accurately process and adhere to customer instructions.

with the ability to manage multiple assignments and goals, ensuring that priorities are set and commitments and deadlines are met, with moderate supervision.

Unquestionable integrity in handling sensitive and confidential information required.

Proficient use and understanding of MS Office products (Word, Excel, Outlook), strong understanding and working knowledge of the Bank’s core processing/operating system; This position may require National Mortgage Licensing System and Registry (NMLS) registration under the terms of the SAFE Act of 2008. Continued employment in this position with Heritage Bank is contingent upon successful registration and annual re‑registration thereafter.

Work requires regular attendance, punctuality and adherence to agreed‑upon schedule with willingness to work a flexible and/or rotating schedule. May be required to work Saturdays and/or extended hours, as needed.

May be exposed to potential risk and hazards associated with criminal activity (e.g., robbery and/or attempted robbery, fraud, security) - receives detailed instruction to minimize risk.

Work may involve the constant use of computer screens, reading of reports, and sitting throughout the day.

Ability to operate a computer keyboard, multi‑line telephone, photocopier, scanner, facsimile, fine count cash and operate a cash counter which often requires dexterity of hands and fingers with repetitive wrist and hand motion.

Ability to stand or sit for extended periods of time and duration of shift. Travel Time

May travel for business development and customer meetings; willingness to travel to other branch locations when needed; As part of our team you’ll enjoy a total rewards package, which includes base salary based on the role, experience, and skill set, along with an exceptional benefits package (medical, dental, vision, life insurance, 401(k), community volunteer time), and generous time off policy. Full‑time team members receive a minimum of 10 paid vacation days annually* and eight hours of paid sick leave per month*, while also enjoying 11 paid holidays each calendar year, and an annual float day. *Application Assistance

If you need assistance completing the online application, please email: Legal Rights

Job applicants have certain legal rights. Heritage Bank is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disability, or any other basis protected by applicable law.

The base salary range represents Heritage Bank’s current salary range for the position. Actual salaries will vary depending on factors including, but not limited to, qualifications, experience, and job performance. The range listed is just one component of Heritage Bank’s total compensation package for full time and part time employees. Depending on position, other total compensation rewards may include, monthly, quarterly or annual incentive, and/or bonuses.

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