Phlebotomist - hospital laboratory

6a - 230p, 930a - 6p, 3a - 11a, 830a - 5p, OR 7a - 530p Variable shifts and days of the week (TBD). Inpatient Phlebotomist Required Education: High school diploma or equivalent and completion of phlebotomy training program, including significant time spent in a clinical rotation or 3 months of recent (within the past 12 months) phlebotomy experience in a clinical laboratory. OR One year of college level psychology, communications, or science course work plus one year of dedicated phlebotomy experience/training in a clinical laboratory Job Related Competencies: Strong customer service skills. Ability to interact with a variety of clients including doctors, nurses, laboratory staff and patients, and maintain a customer service focus at all times. Ability to initiate procedures and policies to improve work flow and work accuracy in Phlebotomy. The purpose of this position is to provide adult and pediatric phlebotomy service to the outpatients served by the OHSU Hospital and Clinics and Doernbecher Children's Hospital and provides Coagulation testing for the outpatients served by the Center for Health and Healing 2 Laboratory. This person also provides support services to the phlebotomy team by ordering laboratory tests either from the hospital information system (HIS), or directly into the laboratory information system (LIS). This person works closely with the Phlebotomy team and others in the department, to ensure immediate, courteous, and comprehensive responses to requests for service, or concerns about specimens and related matters. This person maintains a professional and customer service oriented focus at all times. The employee in this position promotes OHSU's mission statement by delivering high quality, cost effective, family-oriented service. All tasks and duties are performed with support and oversight by the Phlebotomy Management Team. This position helps to create a collaborative environment by integrating education, research, and clinical leadership. OUTPATIENT SPECIMEN COLLECTION AND PROCESSING * Collects specimens from outpatients using approved specimen collection methods. This includes following the policies and procedures as found in the Phlebotomy Procedure Manual on the MCN Policy site. * Performs venipuncture using approved procedures on adult and pediatric patients. * CLERICAL AND CUSTOMER SERVICE FUNCTIONS * Answers multi-line telephone, aids with clarifying orders, notifying clinics and providers of specimen problems. Communicates clearly and accurately with staff and patients * Does whatever is reasonably necessary to meet the needs of the customers. * Demonstrates high level customer service to both internal and external customers by timely responsiveness to customer needs, including acting at all times to ensure client satisfaction through positive interaction, excellent telephone and face to face communication skills, timely handling of specimens and paperwork, and thorough problem-solving. ORDER ENTRY AND LABEL GENERATION FUNCTIONS * Supports the phlebotomy team by providing the appropriate paper work and labels needed to complete specimen collection. * Verifies orders using Epic, or places orders using Epic Beaker application. * Orders labels using OE or LIS * Applies collection information and closes patient charts * Credits and results orders as indicated * Correctly executes downtime procedure for equipment and Epic failure. TEACHING AND TRAINING * Trains student interns, new phlebotomy employees and other hospital employees in all aspects of phlebotomy. Laboratory Testing *Performs Coagulation testing at the CHH Laboratory with accuracy, speed, and efficiency under the guidance of the MLT. OTHER DUTIES * Assist with inpatient draws as trained and requested. * Stock carts and draw booths. Moves inventory and supplies as needed from stock room to phlebotomy area and actively participates in Kanban inventory control. * Transport specimens to laboratory via pneumatic tube or XT Online transportation system. * Follow department and hospital safety procedures. * Model ethical and appropriate behavior, professional standards, compliance, and personal integrity. * Participate in training programs. * Understand and comply with the Code of Conduct, OHSU and departmental policies and procedures, applicable rules, regulations, etc. * Follows all procedures and policies set forth in the CHH2 Laboratory and Phlebotomy Procedure Manuals on MCN.