Cybersecurity Security Architect(virtual remote)

Blackpoint Cyber is the leading provider of world-class cybersecurity threat hunting, detection and remediation technology. Founded by former National Security Agency (NSA) cyber operations experts who applied their learnings to bring national security-grade technology solutions to commercial customers around the world, Blackpoint Cyber is in hyper-growth mode, fueled by a recent $190m series C round.

We are a rapidly growing cybersecurity company committed to delivering innovative solutions to Managed Service Providers (MSPs), Systems Integrators (SIs), Value Added Resellers (VARs) and enterprise clients.

Our agile team is in the foundational stages of building a top-tier Client Success department. Provide in-depth technical engagement and training to partners to educate and help them with the use of our suite of products as it relates to their business.

Assist in building strategic documentation and process flows to ensure faster and smoother onboarding experiences.

Assist in crafting and preparing monthly partner reviews to assess value delivery and customer health, ensuring ongoing satisfaction and the long-term success of our partnerships.

Follow documented processes and procedures for all events to continuously enhance the partner and client experience.

Minimum of 2 years of work experience in a customer-facing and technical role.

Ability to demonstrate a high degree of technical proficiency with product suites and platforms.

Knowledge of Zendesk, ChurnZero, and HubSpot or similar software.

History of working successfully to drive customer value and engagement.

Willingness to be customer-facing and ability to navigate customer needs and challenges.

Bachelor's degree or equivalent experience.

Proven ability to work independently and remotely.

Blackpoint Cyber welcomes and encourages applications from qualified individuals of all races, colors, religions, sex, sexual orientation, gender identity or expression, national origin, age, marital status, or any other legally protected status. For eligible employees in the US, Blackpoint offers competitive Health, Vision, Dental, and Life Insurance plans, a robust 401k plan, Discretionary Time Off, and other minor perks. International employees receive competitive benefits in accordance with local market standards and applicable country requirements.

Blackpoint believes all employees should share in the company's success – equity participation is available to employees globally, with program details varying by location and employment structure.