Information Technology Help Desk Technical Support

Job Description Bastionpoint Technology is a rapidly growing Managed Service Provider (MSP) delivering cutting-edge IT solutions to businesses in the Richmond, VA area. This is an on-site opportunity located in Richmond, VA.

Health insurance, PTO, and retirement plan

Access to an on-site gym, sauna, and gaming room

Serve as a primary point of contact for client support, with a strong focus on phone-based troubleshooting (up to 6 hours per day)

Resolve high-volume Level 1 technical support issues quickly and effectively

Provide technical support for 100+ small to medium-sized businesses via phone and email

Troubleshoot issues across Microsoft 365, on-premise systems, and cloud environments

Assist with maintaining and supporting client networks including LAN/WAN, firewalls, wireless access points, and connectivity issues

Prioritize service tickets, manage client expectations, and deliver exceptional customer service

Accurately document issues, resolutions, and follow-up actions to maintain service quality

0–2 years of hands-on PC support or IT support experience

• Confidence delivering excellent customer service in a fast-paced support environment
• Strong communication skills, a positive attitude, and the ability to shift priorities quickly
• General knowledge of hardware platforms, Microsoft 365, cloud services, and basic networking concepts
• Valid driver's license and reliable transportation for occasional onsite client support

Exposure to multiple client environments and technologies—not just internal IT

Unique workplace perks and a team-focused office culture

Get a head start on the application process through our online portal here: - QHW0AOKFP/landing?