Stylist - PT (nights/weekends)

Ana Luisa is a Brooklyn-based e-commerce jewelry brand with a simple but clear-cut idea that high-quality jewelry shouldn't cost the planet. We believe that how we create our pieces matters just as much as why people wear them, and that luxury shouldn't be defined so narrowly and designed for so few. We design, craft and deliver exceptional everyday pieces for everyone, priced fairly and produced ethically to create a positive impact for both people and the planet. Their primary focus will be on delivering exceptional customer service, surpassing sales objectives, and authentically narrating our brand story. Their passion for our products and commitment to exceptional customer service will help us exceed sales targets and enhance customer loyalty, making them a key contributor to our success. Develop and maintain a deep understanding of the Ana Luisa brand and product offerings to assist customers in making informed purchase decisions

Achieve individual and team-based sales goals through a customer-centric approach, in-depth product knowledge and genuine selling techniques

Meet and exceed Key Performance Indicator (KPI) goals; focusing on Average Order Value, Units Per Transaction, Conversion % and revenue to target

Customer Experience

Forge lasting relationships with customers by establishing genuine connections and delivering a personalized shopping experience

Collaborate with the store team to build a strong clientele list, fostering brand loyalty and encouraging repeat customers

Participate in store events and corporate-led initiatives to enhance brand awareness and community involvement

Welcome customers into the store, creating a positive and inviting atmosphere

Assist customers in styling jewelry, making recommendations that complement their individual style and lifestyle

Work closely with store leadership to gather and implement customer feedback to enhance the overall shopping experience

Resolve customer needs promptly and effectively to ensure high levels of customer satisfaction

Operational Excellence & Visual Merchandising

Accurately process customer transactions, ensuring a seamless experience in an OMNI channel setting

Handle returns, exchanges and warranties efficiently and in accordance with company policies

Maintain visual standards by executing brand, product and marketing initiatives

Ensure the sales floor remains pristine and organized, with display jewelry presented attractively

Participate in regular inventory counts, contributing to maintaining high inventory accuracy

Ensure all front and back-of-house procedures adhere to company policies and procedures

Assist in processing shipments, including visual merchandising placement and replenishment to ensure product availability

High School Diploma or equivalent preferred

• Customer-centric mindset
• Works well in a high-performance team environment
• Ability to work nights, weekends, and holidays
• Open availability required on Fri/Sat/Sun and two 4-hour shifts Mon-Thurs

Brand Perks: Employee discount; Ana Luisa is an equal-opportunity employer and values diversity at the company. We are committed to equal employment opportunities and welcome all candidates regardless of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, genetics, marital status, veteran status, or disability status.