Front Desk Receptionist (Guest Services - Full Time)

Guest Service RepresentativeSchulte Hospitality Group is seeking a dynamic, service-oriented Guest Service Representative to join our team! SHG is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. After all, we believe our greatest and most valuable asset is our people! SHG provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to:Work Today, Get Paid today, with Daily Pay!Free Telemedicine and Virtual Mental Health care access for All Associates starting day one!Multiple Health Insurance and Life Insurance options401k Plan + Company MatchPaid Time OffHoliday PayPet InsuranceEmployee Assistance ProgramSchulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more!Schulte Hospitality Group is a division of Schulte Companies, a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants.Job Duties and ResponsibilitiesGreets guests as they arrive, focus on personal recognitionReviews arrival lists daily and assists in preparing and assembling welcome amenitiesEscort VIPs to room and check them in prior to arrivalAnswer the telephone within three rings with a smile and answer questions accordingly or transfer as neededResponsible for issued bank. Count bank at beginning and end of shift. Ensure that all cash drops are done in accordance with proper cash handling procedures and report all cash over/shorts to managementKeep front desk area clean and organizedAssisting with lobby activation as neededUtilize proper procedures when handling guest PPI dataFollow checklist when going through check in or check out with guest. Always retrieve necessary identification documents and form of payment upon arrivalAttends promptly to guest needs and inquiriesPerform various other duties as assigned to meet business objectivesEducation and ExperienceMinimum of one (1) year in Front Desk OperationsIn-depth knowledge of hotel Front Desk operationsMinimum of High School educationKnowledge, Skills and AbilitiesBasic computer skillsAbility to communicate effectively verbally and in writingAbility to exceed expectations of guests and team membersExcellent time management skillsWork Today, Get Paid today, with Daily Pay!The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy.