Telecommunications Attendant - Call Center

+ About the job: Serve as the primary contact for incoming calls, pages, and inquiries, providing customer service and technical support for a large campus and medical center community. This role requires professionalism, clear communication, and the ability to handle high call volumes efficiently in a 24/7 operational environment.

+ We’re looking for someone who:

• Has 4+ years of experience in a call center or high-volume customer service environment
• Types at least 35 words per minute accurately
• Demonstrates polished telephone etiquette and clear verbal communication
• Works calmly and professionally under pressure
• Is detail-oriented and able to multitask effectively using phone and computer systems
• (Preferred) Has experience with automated paging systems and console operations
• (Preferred) Is familiar with medical or academic terminology

+ What you’ll do:
Answer, process, and direct incoming calls to appropriate departments, faculty, staff, or patients
Provide information and directory assistance to callers and internal clients
Dispatch pages to medical staff and emergency teams as needed
Handle calls for urgent situations including medical, fire, and police emergencies
Maintain and update paging and directory databases, reference materials, and call logs
Perform system checks, diagnostic routines, and administrative recordkeeping
Support off-hours and on-call operations for university and medical entities
Assist with process improvements, documentation updates, and staff training support