Head of Internal Communications

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Manager of Communications and Mission Advance
Management E, IL, US

At SIHF HEALTH360 , culture is not separate from performance - it drives it.

Every team member is expected to model and reinforce our commitment to Every Customer, Every Time through:

One-Team Integration - Collaborate across team and community to elevate whole-person health.

Equity & Community Voice - Center consumers and communities in our cultural narrative and decisions.

The Manager of Communications and Mission Advancement plays a central role in making SIHF HEALTH360 visible, measurable, and lived across the organization.

The Manager of Communications and Mission Advancement models:

Coaching - Develops leaders in communication excellence.

The Manager of Communications and Mission Advancement is a strategic leader responsible for designing and leading the enterprise-wide communication strategy that advances SIHF HEALTH360 through our mission-based, customer-first, integrated health model.

The Manager of Communications and Mission Advancement serves as a strategic advisor to executive leadership, builds systems for message clarity and engagement, and translates data and outcomes into compelling narratives that inspire employees, patients, partners, and the community. This role serves as a sponsor for SIHF HEALTH360 Mission and Leadership Council while operating in an advisory capacity to all other integrated leadership councils. This role ensures that internal and external messaging reinforces our culture, strengthens trust, supports operational excellence, and elevates our brand as a leader in whole-person, community-centered care.

Following successful implementation of the SIHF HEALTH360 communications platform, this role may expand to include Development and Fundraising strategy aligned with mission growth and sustainability.

This role directly supports the SIHF HEALTH360 transformation by:

Building a unified narrative that connects culture, patient experience, clinical outcomes, access, and equity.

Creating leadership communication systems that align all around shared priorities.

Integrating the Voice of the Customer into internal messaging and improvement cycles.

Elevating trust, engagement, marketing consistency, and brand reputation by aligning communications and campaigns to culture metrics, service priorities, and outcomes dashboards.

SIHF HEALTH360 Brand & Narrative Leadership

Own and operationalize the SIHF HEALTH360 brand architecture, voice, and messaging framework.

Ensure consistent integration of SIHF HEALTH360 pillars (Compassion, Purpose, Access, Experience, Dignity, 360 Integration) across all communication channels.

Develop visual and language standards to reinforce brand recognition across all sites.

Brand consistency and scores across materials

Improved staff clarity scores in pulse surveys

Internal Culture & Leadership Communication System

Align communication rhythms with Mission Alignment Rounds and Council reporting.

Improved “leadership communication” trust index

Customer Voice & Service Recovery Communications

Partner with the Customer Experience & Service Excellence Council to integrate patient feedback trends into communication strategy.

Develop systemwide service recovery communication protocols aligned with SIHF HEALTH360 standards.

Crisis communications involving clinical events, regulatory inquiries, or legal matters are managed in coordination with Compliance, Legal Counsel, and the CMO. This role leads message development and channel management, not clinical or legal determination.

Community trust and reputation indicators

Strategic partnership growth and referrals.

Serve as the primary liaison between SIHF Healthcare, TRH, and the full-service marketing agency to ensure priorities, messaging, timelines, and deliverables remain aligned across both organizations.

Coordinate marketing requests, campaign briefs, creative approvals, production timelines, and brand standards for SIHF Healthcare and TRH.

Support integrated marketing campaigns related to patient access, service-line growth, recruitment, provider promotion, community events, health center initiatives, and organizational announcements.

Partner with the agency and internal leaders to maintain project trackers, prioritize deliverables, monitor budgets, and ensure timely execution of approved marketing initiatives.

Ensure marketing materials reflect organizational brand standards, mission, compliance expectations, plain language principles, and culturally responsive communication practices.

Timely completion of agency deliverables and marketing projects

Clear prioritization and communication between SIHF Healthcare, TRH, and the agency

Increased consistency across campaigns, materials, social media, and public-facing messaging

Improved visibility and support for access, services, recruitment, and community initiatives

Data & Impact Storytelling

Produce quarterly "Mission in Motion" impact updates for staff, Board, and community.

Team Leadership & Operations

Manage and develop communications and marketing staff, agency relationships, and external partners.

Establish workflows and service level agreements for rapid, aligned communications.

Manage communications and marketing budgets, project priorities, and vendor relationships responsibly.

Ensure compliance with all regulatory and brand standards.

Evaluate, select, and direct digital communication platforms including intranet, email systems, recognition tools, and feedback mechanisms in coordination with IT, CIO, Council, and leadership.

PHASE TWO:MISSION ADVANCEMENT & FOUNDATION DEVELOPMENT (Future Scope)
Upon successful implementation of the SIHF HEALTH360 communication infrastructure, responsibilities may expand to include:

Build donor/partner stewardship communications that clearly show impact and ROI.

Support donor cultivation and stewardship communications.

Grant strategy and institutional partnerships.

Foundation-building and mission-aligned funding initiatives.

Integration of impact reporting with donor communications.

Demonstrated ability to build an enterprise customer-first communication system inside a mission-driven healthcare organization

Proven change communications experience (culture transformation, adoption campaigns)

Ability to translate data into trust-building narrative (dashboards - stories - action)

Experience in media relations, crisis communications, marketing campaign management, agency coordination, and brand management.

Equity-centered communications and community-responsive storytelling

Emotional intelligence with cultural humility in leadership presence for clarity, consistency, and connections

Bachelor’s degree in Communications, Public Relations, Marketing, or related field (Master’s preferred).

Minimum eight (8) years of progressive leadership experience in communications, with at least three (3) years in a senior leadership role within a healthcare, nonprofit, or mission-based organization.

Light physical activity performing non-strenuous daily activities of an administrative nature in office and clinical areas throughout all SIHF HEALTH360 facilities.

Normal work hours for this position are Monday through Friday; This role supports the SIHF HEALTH360 by abiding by the requirements of all applicable state and federal laws which reinforce integrated, coordinated, and culturally responsive care across all services and communities that are supportive of patient centered medical home principles.

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