Head of Programme Management

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Job Req ID: 928

Division: People & Organizational Development 1

Salary Range: $153,504.00 to $153,504.00

Job Type: Unclassified

Business Area: Human Resources

Personnel Area: Human Resources

Closing Date: 08/17/2026

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The Position: People & Organizational Development Program Coordinator

Do you have a passion for elevating the talent and capabilities of others while in service to the community? The City of San Diego is seeking a dynamic and innovative professional to join our People & Organizational Development (POD) team within the Human Resources Department. This position is responsible for developing and implementing strategies, policies and employee initiatives that enhance employee development, engagement, and organization effectiveness.

The successful candidate for this position will have a blend of strong technical expertise in learning and development, as well as group/individual facilitation experience. They will be proactive in troubleshooting, problem-solving and highly skilled in implementing training programs from conception to execution. They will be highly effective and compelling when speaking or facilitating small and large groups to achieve organizational goals. The successful candidate will possess strong political acumen and will navigate stakeholder relationships seamlessly. With strong ownership of the success of the work, they will use continuous improvement mindset to proactively anticipate issues.

This will be a hybrid remote/in-person position with the primary on-site work location being at 1200 Third Avenue, San Diego, CA 92101. This position will report to the POD Program Manager; it may have supervisory responsibilities.

Key Areas of Responsibility:

Your work may include:

Developing program strategies and executing recommended training programs for first line supervisors and mid- to senior-level managers including a blend of in-person and virtual options.

Developing policies and coordinating required training programs for supervisors and other employees.

Using data to develop reports, analyze trends, and identify gaps to inform strategy and policy direction.

Creating and delivering custom learning content specific to organization demands and in alignment with learning and development best practices, including both e-learnings and live, instructor-led trainings.

Small and large group team facilitation and organization development work as needed.

Learning management system administration (SAP SuccessFactors Learning) responsible for administering policy, procedure and system governance with other users and including technical support.

Coordinating and managing Citywide new employee orientation biweekly, in-person, including coordinating with different stakeholders and management.

Digital learning design as needed using modern instructional design principles.

Creating multimedia learning resources, job aides, videos and other support materials with a keen eye for graphic design and layout.

Minimum Qualifications:

Bachelor's degree in communication, Education, Psychology, Industrial/Organizational Psychology or Management, Business or Public Administration, or a related field, and

Five (5) years of professional-level experience would be a typical way to demonstrate these qualifications.

Administrator experience using a learning management system.

Experience in e-learning design platforms.

Demonstrated experience managing and delivering programs across an organization comparable in size and complexity to the City of San Diego.

Desirable Qualifications:

Graduate-level degree in a related field

LMS experience using SAP SuccessFactors is highly desirable.

Proficiency with Articulate (e.g., Storyline or Rise) to design, develop, and deliver engaging e-learning content and training materials is preferred.

The Department:

The Human Resources Department cultivates a skilled workforce where individuals thrive, teams succeed, and equity is operationalized across department programs: Labor Relations, Employee Relations, People and Organization Development, Citywide Volunteer, Internship and Work Readiness, People Analytics, Disability Management, Talent Acquisition, Veteran and Employee Engagement, and COVID Response and Recovery. Through strategic initiatives, the department plays a pivotal role attracting and retaining talent, and building equitable and thriving teams.

The City:

With more than 1.4 million residents, the City of San Diego is the eighth largest city in the United States and the second largest in California. The City of San Diego’s strong economy, diverse population, great educational institutions, unsurpassed quality of life, and world-renowned location make it the ideal place to work, live, and play. With its great weather, miles of sandy beaches, and major attractions, San Diego has something to offer for everyone.

The City’s Mission, as stated in the Strategic Plan is “Every day we serve our communities to make San Diego not just a fine city, but a great City.” The City’s Vision is "Opportunity in every neighborhood, excellent service for every San Diegan".

As one of the region’s largest employers, the City of San Diego employs nearly 13,000 highly dedicated employees and has a combined Fiscal Year 2027 operating and capital budget of approximately $6.42 billion. Additional information about the City of San Diego can be found on the City’s website.

Benefits:

The City offers a robust benefits package that includes:

Defined retirement plan, including pension reciprocity, dependent on an employee’s eligibility status (new hire, rehire, etc.).

A wide variety of cafeteria-style health and wellness plans or in-lieu cash waiver.

11 paid City holidays per calendar year and 1 floating holiday per fiscal year.

Approximately 176 hours of paid annual leave for an employee’s first 15 years of service, and approximately 216 hours for 16+ years of service.

Up to 24 hours of paid discretionary leave per fiscal year.

Up to 320 hours of paid Parental Leave per childbirth or placement of a child.

Up to 40 hours of paid Bereavement Leave per fiscal year.

Tuition reimbursement up to $2,000 per fiscal year, and complimentary LinkedIn Learning professional development opportunities.

Free transit pass (including MTS Trolley, MTS Bus, and all Rapid and Rapid Express bus services).

Access to premier City golf courses at a discounted rate.

Reduced-rate fitness center memberships.

City-paid life insurance.

For additional details, please review the Benefits Summary for Unclassified Employees

(Download PDF reader) or contact the Benefits Division of the Risk Management Department at View phone number on click.appcast.io.

Pre-Employment Requirements and Screening Process:

Employment offers are conditional, pending the results of all screening processes applicable to the position. All the processes required by the City of San Diego must be successfully completed before employment begins. Please refer to the City’s pre-employment requirements and screening process webpage for additional information.

Nothing in this job posting constitutes or should be construed as part of an express or implied contract for employment with the City of San Diego.

Resumes will be screened according to the qualifications outlined above and the most qualified candidates will be invited to interview.

The City of San Diego has an active Equal Opportunity/ADA Program for employment and vigorously supports diversity in the workplace.