Head of Operations **URGENT**

Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!
We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. The primary purpose of this role is to oversee technician recruiting, hiring, ongoing training, coaching, development, and regular cadence of accountability, in order to maximize technician success and retention, as well as to ensure overall service quality to maximize customer retention.

Key Performance Indicators

Customer Satisfaction & Retention

Team Safety Performance

Sales Growth

Service Cost Control (fleet maintenance, materials & supplies, hourly time management)

Oversee ongoing technician training, coaching, development, and regular cadence of accountability, in order to maximize technician success and retention

Recruit / hire residential and/or commercial pest, termite, specialty, and lawn technicians to maintain appropriate staffing levels

Review and evaluate ongoing technician performance (via ride-a-longs and audits)

Respond diligently and compassionately to customer concerns

Ensure overall service quality to maximize customer retention

Fill in periodically on customer appointments to help close any temporary staffing gaps

Monitor branch scheduling and ensure customer appointments are completed efficiently and effectively

Ensure safety standards are met or exceeded and that all operations are in regulatory compliance

Monitor and maintain inventory levels of pest / termite control and home services products

Ability to build rapport easily and establish trust with customers and employees

High school diploma (or GED)

Maintain licenses/certificates as required by federal, state, and/or local regulations

Physical Demands/Environmental Conditions

Going up and down stairs, ladders, scaffolding, ramps, and poles

Ensuring vehicle and other equipment is maintained and kept clean

Wearing personal protective equipment, including OSHA-compliant respirators

Ability to tolerate a variety of environmental conditions, including seasonal weather (extreme heat/cold)

Flexibility with working hours, including some evening and weekend work, a rotating on-call schedule, and extended (50-60 hours/wk) schedule during peak season

Travel Requirement
Travel up to 100% of time within assigned territory(s)

We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives.

All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria.

Professional and Personal Growth

Training and development programs available

Tuition Reimbursement benefits (for FT Colleagues)

Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1

Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more

Savings and Retirement

401(k) retirement plan with company-matching contributions

Company-paid holidays & floating holidays

We are looking for individuals who want to make a difference where our customers live and work. Rentokil is committed to complying with all Federal, State, and local laws related to the employment of qualified individuals with disabilities.

California residents click here to review your privacy rights.

An employer who violates this law shall be subject to criminal penalties and civil liability.

possibly including Workday, Loop, and HireVue. These systems utilize text messages to communicate with you throughout the application, interview, and pre-hire processes. You can set your communication preferences or opt out of text messages from each system at any time following the initial message. Message and data rates may apply.

The following applies where applicable by law: Employees in this position perform work within customer's residences, property, and places of business often unsupervised and with access to vulnerable populations. They may have access to company and customer's records including personal identifiable information, financial records, make financial quotes and commitments on behalf of the company, use, handle, and have access to regulated chemicals that could cause harm to humans or the environment if used inappropriately. They work closely with other colleagues, vendors and/or customers and must be able to resolve conflicts and disputes in a non-violent and non-disruptive manner. They may drive a company vehicle as a primary duty and must safely operate a vehicle on the public streets, and receive company equipment to perform work.

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