Client Service Rep - Part Time

Position: Patron Services Representative
Operations
Reports to: Operations & Guest Services Experience Manager
Classification: Seasonal, Part-time, Non-Exempt
The Patron Services Representative serves as an ambassador for Seattle Children's Theatre, supporting exceptional guest experiences through outstanding hospitality and efficient Front of House operations. As a member of the Operations team, this position supports Front of House operations during public performances, school performances, rentals, donor events, accessibility performances, and other patron‑facing activities. Patron Services Representatives help ensure theatre operations run smoothly by preparing public spaces, assisting guests, supporting retail operations, and maintaining a clean, safe, and inviting environment. This role works collaboratively with volunteers and staff across the organization to deliver exceptional service while advancing Seattle Children's Theatre's mission and values.

Seattle Children's Theatre (SCT) has served more than 4 million children since its founding in 1975 through professional theatre and arts education in the Puget Sound region and beyond. Our mission is to provide children of all ages access to professional theatre, with a focus on new works and theatre education. SCT is committed to equity, diversity, accessibility, and inclusion in all areas of our work. Provide friendly, welcoming customer service to patrons, school groups, volunteers, artists, and other visitors.

Answer questions and provide general information about performances and theatre amenities.

Assist with seating, ticket scanning, and audience flow.

Communicate patron concerns to the House Manager as needed.

Front of House Operations

Support the day‑to‑day operation of Front of House during performances and events.

Prepare lobby and theatre spaces before performances and events.

Assist with welcoming and supporting school groups during student matinee performances.

Help maintain clean, organized, and welcoming public spaces.

Support retail operations during performances and special events.

Stock and maintain concession and gift shop areas.

Assist with inventory and general retail organization.

Safety and Team Support

Contribute to a safe environment and work collaboratively with the Operations team.

Report safety concerns, maintenance needs, or patron issues to the House Manager.

Follow emergency procedures and departmental policies.

Demonstrated customer service skills with the ability to interact professionally and courteously with a wide variety of guests.

Dependable, punctual, and able to work assigned evenings, weekends, holidays, and school‑day performances.

Ability to remain calm, flexible, and professional in a fast‑paced environment.

Basic computer skills and the ability to learn point-of-sale and ticket scanning systems.

Previous customer service, hospitality, retail, theatre, or event experience.

Cash handling or point-of-sale experience.

Experience working with children, families, or school groups.

Multilingual communication skills.

Familiarity with accessibility services or inclusive guest service practices.

This position is based at Seattle Children's Theatre, 201 Thomas Street, Seattle, WA. Work is performed on‑site in theatre, lobby, concession, gift shop, and other public‑facing spaces. The facility is accessible by public transportation.

This is a part‑time, hourly, seasonal position. Work schedules are based on the performance calendar and operational needs and may include weekdays, evenings, weekends, holidays, school‑day performances, and special events. Remaining on your feet for extended periods during performances and events.

Walking throughout the theatre, lobby, and public spaces during scheduled shifts.

Lifting, carrying, and moving materials or supplies weighing up to 25 pounds.

Working in crowded spaces with varying noise levels before, during, and after performances.

Fixed Hourly Pay rate of $23.21/hr (non‑exempt, Grade 20)

Additional: discounted parking or discounted ORCA Passport access

SCT uses a transparent, negotiation‑free compensation structure to ensure pay equity across roles. Seattle Children's Theatre provides equal employment opportunities to all employees and applicants for employment. We are committed to building a welcoming workplace for people of all backgrounds and experiences. We believe that diversity of thought, background, and identity makes us stronger and enriches our work.

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