Head of Operations Management (m/w/d)

The Manager, Operations is responsible for leading and coordinating daily field and departmental operations to ensure successful project execution, workforce productivity, and customer satisfaction. This role bridges field supervision with project management, overseeing manpower planning, resource allocation, performance tracking, and operational compliance. The Manager will mentor and support field leadership, foster team development, and drive continuous improvement in efficiency, safety, and service quality. Additionally, this position plays a key role in financial performance by managing billing, collections, and labor productivity. Strong collaboration with internal teams and customers is essential to ensure alignment with project goals and company standards.

At PPC Partners

Power to Serve *

Operational Planning & Execution:

Coordinate day-to-day departmental activities and make final decisions on manpower assignments and project responsibility

Ensure compliance with mandatory monthly reporting

OPS Compliance: Utilize the OPS System

Mentor, coach, and provide performance feedback to support individual growth and team development

Participate in employee recruitment, hiring, counseling, and terminations (ensure alignment with company policy)

Provide performance appraisals, feedback and growth opportunities for team members

Customer Relations & Service

Maintain strong relationships with customers to ensure service quality, responsiveness, and satisfaction

Survey all customers; achieve minimum satisfaction ratings and follow up on feedback for continuous improvement

Take prompt action to resolve any customer complaints

Project & Financial Performance

Work closely with Project Management to align field operations with project goals, ensuring consistent communication and collaboration

Manage billing and collections

Track accounts receivable and managing working capital

Facilitate process improvements in field labor productivity; Ensure minimum productivity standards are consistently achieved across projects

Promote and encourage open communication between field and office regarding all safety concerns, suggestions, improvements, and PPE needed.

Obtain safety training as expected by all company personnel.

High School Diploma required

1. or 4-year construction-related degree OR completion of 4--5-year Journeyman apprenticeship required
2. 5 years experience in the electrical, mechanical, or construction field required

Demonstrated ability to work effectively in outdoor, hands-on construction environments

Positive safety attitude and personal integrity -- both are non-negotiable

Excellent customer service orientation; Office and field environment requiring sitting and standing. Travel to various work sites is essential, exposing employee to outdoor elements, noise and the need to stand and walk.