Retail Key Holder - Customer Service

As a Keyholder, you will assist the management team with day-to-day store operations and bring our brand promise to life: to offer a fun, fashion-centered, and affordable shopping experience to our communities. Keyholders help drive Crossroads' values- creating an inclusive environment where all feel welcome to enjoy a second-hand shopping and selling experience.

We have clear paths for promotion and several routes you can take as you embark on your second-hand retail journey.

You'll learn how to run a second-hand business you'll embody an entrepreneurial spirit- learning everything from buying, merchandising and inventory practices to gaining and maintaining the trust of a customer base who has been devoted since day one.

Lead by example greeting each customer with a smile and welcome them to our store. Create a welcoming, fun, and inclusive environment to shop and work in.

There will be a lot coming your way from running breaks to noticing lines- you'll need to use your team to get everything done and run the store like a well-oiled machine!

You will teach our customers how we work and get them excited about selling their clothes to us!

You will embody our core values of service, inclusion, and education. It's important that we connect with all customers and try our best to help them.

Be Flexible . You understand that needs change and evolve throughout the day- you know how to support your team and customer as needed.

We offer medical, dental, and vision insurance for ALL employees who work at least 20 hours a week!

Give you incentives when you work during the holidays. We give you time and a half pay for select holidays throughout the year, and we are closed on Thanksgiving and Christmas.

We offer flexible scheduling so that you can meet work & life needs!

Financial Health

Offer a generous discount on all merchandise including luxury consignment pieces- shop where you work!

We believe in pay equity.

You'll be able to access pay as you earn it through our partner app ZayZoon

We'll contribute and match a portion of your commuter account monthly.

As you onboard & throughout your career, our training programs will set you up to wi

Prior supervisory experience in retail (6 months+)

One of the first companies to pioneer secondhand clothing as an alternative to traditional retail, Crossroads Trading has been buying, selling, and consigning name brand and designer clothing in a friendly, fun, and fashionable atmosphere since 1991. Since opening the doors of its first location in the heart of San Francisco's Fillmore District, Crossroads has expanded over time to 39 retail locations spanning Northern and Southern California, Chicago, Seattle, Portland, Denver, New York, Houston, and Dallas. And in recent years, we have added Sell-By-Mail and Concierge programs to provide convenient new ways for fashionable and eco-conscious customers to sell their gently used clothing. Crossroads has been featured in Harper's Bazaar, Teen Vogue, and LA Mag, and is widely recognized as an industry leader in the 'resale revolution.'

Compensation: $21.35 per hour

Crossroads Trading has been a leader in the resale fashion industry since 1991. Our goal is make our customers feel great by looking great and keep clothing out of landfills. We also strive to be active, ethical, and responsible members of every community we serve and believe in doing the right thing and doing it right.

Commitment to Diversity & Inclusion

Crossroads is committed to creating a diverse and inclusive culture where team members and customers from all backgrounds can come together to look good and feel great. Growth Opportunities

Crossroads takes pride in helping develop and promote team members through our Grow from Within program. We provide clear paths to promotion for all positions and offer valuable training in management, buying, merchandising, customer service, and more!

Crossroads' policy is to fill every position without regard to race,

Crossroads Trading