Head of Services - Support and Managed

We are AIR Communities, one of the country's largest owners and operators of apartment communities, managing high-quality properties in most major markets! it also influences and enhances relationships with our residents and the communities we serve. We believe in doing whatever it takes to make our residents feel at home.

If you are a hardworking, customer-focused professional, who takes pride in your work and has an eye for detail, we want you on our team!

Support and manage operations across various sites.

Provides leadership and oversight of on-site service teams to ensure performance meets key corporate KPIs, including turn times, expense control, and CSAT.

Ensures consistent, timely communication at all levels, including downward to on-site teams, laterally with peers, and upward to leadership.

Conducts daily inspections of sites and monitors service team and vendor performance. Assesses problems, needs, and implements improvements in operations asappropriate.

Ensures Property maintenance operations are efficiently, and cost effectively administered and aligned with property budgets. Benchmark recurring maintenance costs and implement cost saving initiatives, where appropriate, to reduce overall site costs.

Develops and strengthens internal talent pipelines for Service Managers and Service Techs through training and mentorship.

Support the development and execution of an internal preventive maintenance program across assigned properties, developing site specific schedules and scopes executed via recurring service requests.

Supports the development of short- and long-term plans associated with property maintenance and service operations including short- and long-term budget projections.

Identifies and communicates property maintenance and capital needs to management and ensures they are addressed, providing coordination with vendors and internal teams to support capital projects.

Administers policies and procedures for site operations.

Conducts periodic reviews of existing policies and procedures to ensure maximum efficiency.

Sources and arranges third party services of maintenance contractors, suppliers, vendors, etc. in support of established programs developed by procurement, operations and construction teams. Negotiates and resolves vendor claims.

Ensures that regional site operations are in compliance with established procedures, policies, regulations, and codes.

Ensures properties meet their requirements of all agencies related to affordable housing including REAC and other property inspections.

Respond to property emergencies, or potential emergencies including fires, natural disasters, or other emergency situations. Coordinate response with property teams, RDCS, communications, risk, legal, and local officials per AIR established standards. Support the development and execution of all disaster preparedness activities and training.

Establishes and maintains positive working relationships with regulatory agencies, lenders, and other AIR departments.

Escalates and communicates any issues to the Director of Service and Construction such as deficiencies related to buildings and building systems; environmental health and safety programs; loss prevention initiatives; Bachelor's degree in engineering, facilities management, or business or equivalent work experience.

A minimum of 6 years of experience in property maintenance management with strong working knowledge of facilities management procedures, program management, budgeting, training, and program implementation.

Requires strong logistical planning, time management, and prioritization skills.

Demonstrated ability to effectively lead and influence teams to achieve and exceed long term, short term, and big picture goals.

Strong working knowledge of construction systems and practices, building mechanical/HVAC/automation systems, energy conservation, program management processes, and procedures.

Track record of mentoring and developing service team members

Ability to travel to multiple locations within a geographic area.

AIR offers attractive total compensation packages designed to recognize and reward performance at the individual, team and company levels. We start with a competitive base salary and add bonus opportunities and benefit choices topped off with:

Expected pay rangeof $110,000 - $120,000, base salary, plus a target annual bonus. 25% Discounted Rent at AIR communities (certain exclusions apply, and an application is required).

Medical, dental, vision, and life insurance options available. Short and long-term disability paid by the company.

Paid Vacation, 14Paid Holidays,and Paid Sick Time.

Up to 100% Reimbursement on Professional Certification/Licensing for Job Related Curriculums.

Paid parental leave of up to 16 weeks, following the birth or adoption of a child.

Consumer discounts from various products and services including travel planning, wireless phones, health and fitness, home appliances, and more.

15hours of paid time annually to give-back to your community.

Opportunities for professional development and career growth including realistic job previews, in person and virtual leadership training, and performance improvement courses.

Application Deadline: The initial deadline for applications is 8/3/2026. Applications submitted after this date may still be considered on a rolling basis until the position/program is filled. If a final decision has not been made by the initial deadline, subsequent applications will be reviewed as they are received.

Candidates extended an offer will be required to undergo pre-employment screening that includes checking references, a four-panel drug screening that excludes marijuana testing, employment verification & criminal background check.

AIR values diversity and provides equal employment opportunities to all employees and applicants for employment. AIR prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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