Head of Programme Management

United States of AmericaCompany: PNCPosition OverviewAt PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. This role is responsible for managing large-scale, cross-functional technology programs focused on modernizing payment capabilities, improving operational efficiency, enhancing client experiences, and ensuring regulatory compliance across payment platforms.This individual will partner closely with business leaders, technology teams, operations, risk, compliance, and external partners to deliver complex initiatives spanning the payments landscape. They will be responsible for driving program execution from strategy through implementation, ensuring effective governance, financial management, risk mitigation, stakeholder communication, and successful delivery of business outcomes. Manage multiple interconnected projects and workstreams across business and technology organizations. • Drive successful execution of payment transformation initiatives while ensuring alignment with business priorities and technology strategies. • Monitor program health, delivery metrics, risks, issues, and dependencies, escalating concerns as appropriate. • Facilitate Go-to-Green planning and resolution of critical execution challenges. • Provide leadership and oversight for initiatives focused on payment platform modernization and transformation. • Partner with payment product, operations, and technology teams to implement enhancements across payment processing capabilities. • Support modernization initiatives involving ACH, wire transfers, real-time payments, digital payments, and payment infrastructure transformation. • Understand evolving industry trends, regulatory requirements, and emerging payment technologies to inform program strategy and execution. • Stakeholder & Executive Management • Partner with senior leaders across C&IB, Technology, Operations, Finance, Risk, and Compliance. • Serve as a trusted advisor to executive stakeholders by providing timely and transparent updates on program performance. • Influence strategic decisions through data-driven recommendations and effective communication. • Translate complex technical concepts and delivery risks into business-focused insights and executive-level messaging. • Financial & Resource Management • Develop and manage program budgets, forecasts, financial plans, and funding allocations. • Monitor financial performance, identify variances, and implement corrective actions when necessary. • Governance, Risk & Compliance • Ensure adherence to TPMO methodologies, governance standards, enterprise controls, and PNC processes. • Identify, assess, and manage program risks, assumptions, issues, decisions, and dependencies. • Partner with Risk, Compliance, Legal, and Audit teams to support regulatory and control requirements. • Ensure quality standards, controls, and documentation requirements are maintained throughout the program lifecycle. • Operational Excellence & Continuous Improvement • Drive process improvements that enhance program delivery effectiveness and organizational maturity. • Implement lessons learned and best practices across projects and workstreams. • Measure program outcomes using defined performance metrics and business value indicators.Key Skills & Qualifications: • Project, program, portfolio, or technology delivery management experience. • Demonstrated experience leading large-scale strategic initiatives within financial services or banking organizations. • Experience delivering payment modernization, payments transformation, or payment technology initiatives. • Experience managing complex technology programs involving multiple stakeholders, dependencies, and delivery teams. • Strong financial management, budgeting, forecasting, and resource planning capabilities. • Exceptional communication, presentation, stakeholder management, and influencing skills. • Experience leading Agile, Waterfall, and hybrid delivery methodologies. • Demonstrated ability to manage risks, resolve issues, and drive execution within highly regulated environments. • Experience supporting Corporate & Institutional Banking (C&IB) or Treasury Management organizations preferred. • Knowledge of payments regulations, industry standards, and risk management practices. • Prior experience managing large-scale technology transformation programs in the financial services industry.PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. Job DescriptionLeads a cross functional program/project team to ensure the execution of organizational programs in support of corporate strategy. Leads complex programs/projects requiring planning, oversight, and communication across multiple segments, channels, or lines of business. Manages the general and detailed planning stages of organizational programs; influences project decisions to achieve overall program goals.Evaluates the implementation and effectiveness of the programs and recommends enhancements to programs based on results.PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.Preferred SkillsAccountability, Client Counseling, Decision Making, Financial Management, Program Governance, Program Management, Results-Oriented, Stakeholder Engagement, Strategic PlanningCompetenciesAccuracy and Attention to Detail, Analytical Thinking, Consulting, Effective Communications, Organizational Change Management, Organizational Leadership, Problem Solving, Program Management (M0260), Project ManagementWork ExperienceRoles at this level typically require a university / college degree, with 5+ years of industry-relevant experience. EducationBachelorsCertificationsNo Required Certification(s)LicensesNo Required License(s)Language AssessmentsNo Required or Preferred Language AssessmentsBenefitsPNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; a robust wellness program with financial incentives.up to 11 paid holidays each year; To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.Disability Accommodations StatementIf an accommodation is required to participate in the application process, please contact us via email at View email address on click.appcast.io. Applicants may also call View phone number on click.appcast.io and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.Equal Employment Opportunity (EEO)PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.California Residents Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.