Full/Part Time Front Desk Receptionist

Front Desk Clerk

Salary Range $16.50 - $17.50 Hourly Level Entry Position Type Full-Time/Part-Time Job Shift Any Category Hospitality - Hotel

Guest Service Agent

Shamin Hotels

Organizational Structure:

Operations

Reports To: Front Office Manager

Supervision: None

Pay Structure: Hourly, Paid Bi-weekly

The Guest Service Agent is responsible for checking guests in and out of their rooms. They work with guests both in-person and online to reserve their rooms, answer any questions they have about the hotel and provide details and recommendations about activities to do in the surrounding area. Transmits and receives messages using equipment such as telephone, fax and switchboard.

Answers inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions.

Keeps records of room availability and guests' accounts.

Posts charges such as room, food, liquor or telephone by hand or machine.

May make restaurant, transportation or entertainment reservations for guests.

May deposit guests' valuables in hotel safe or safe-deposit box.

May order complimentary flowers or Champaign for special guests at management's direction

Understands and enforces the hotel company credit policies.

Accounts for all cash and makes deposits in accordance with hotel and company policies.

Communicates effectively with other front office and hotel departments.

Reports to work for scheduled shift, on time and in uniform in accordance with company policy.

Knows and complies with all company policies and procedures pertaining to this position and its duties.

Cross sells other Shamin Hotels.

Team Up: Be Golden, Collaborate and Help Others Succeed.

Passionately Serve: Be Positive, Care Deeply and Create Memories.

Proven experience as a front desk agent preferred.

Working quickly without compromising quality.

High school diploma or GED certification or an equivalent combination of education and experience.

Are you someone who values teamwork, takes ownership of your role, and is passionate about serving our guests with warmth and hospitality? Shamin Hotels invites you to join our team! Whether you're a seasoned professional or just starting your career, we have opportunities for you to grow and excel with us!

Why Should You Work for Shamin Hotels?

In addition to competitive pay, we offer a range of benefits for full-time associates, including health, dental, vision, accident and short and long term disability insurance, pet insurance, gym membership discounts, Paid time off, Paid holidays, Shamin Perk discounts on tickets, rental cars and attractions, footwear discounts, 401K plan with company match, employee discounts at our branded hotels and more! Part-time associates have access to Critical Illness, Hospital Indemnity, Accident Insurance and Pre-paid Legal Resources.

With over 70 hotels in our portfolio and plans for further expansion, there are endless opportunities for growth and advancement at Shamin Hotels. Whether you're interested in front-line operations, corporate management, or hotel development, we have opportunities for you to shine.

At Shamin Hotels, we're committed to nurturing talent and providing opportunities for our employees to thrive. We look forward to welcoming you to the Shamin Hotels family!

In a story of entrepreneurial spirit and partnership, P.Amin and his brother-in-law B.Shah embarked on a remarkable venture in 1978. They seized an opportunity, purchasing a bankrupt hotel in Lumberton, North Carolina. United by their vision and commitment to excellence, they merged their names, Shah and Amin, to create Shamin Hotels. Today, Shamin Hotels stands as a testament to their legacy, having grown into the largest hotel owner and operator in Virginia, with over 70 hotels spanning multiple states.

Shamin Hotels is an equal opportunity employer and welcomes applications from individuals of all backgrounds.