Ambassador Assistantship

This role combines essential facilities and administrative support with hospitality‑focused relationship building to maintain efficient operations and create lasting partnerships with clients.

The Workplace Experience Coordinator provides comprehensive support to the Facilities Manager while serving as the primary point of contact for client employee inquiries, issues, and feedback. Serve as the initial point of contact for all client employee inquiries, issues, troubleshooting, and feedback related to workplace services, with the primary goal of positively impacting the care and comfort of employees and guests.

Spend a minimum of four hours per day welcoming employees at reception or employee entrances and walking floors to ensure workspaces are stocked and maintained.

Receive and respond to all requests or issues within one day of receipt, including personal follow‑up to ensure questions and requests are answered.

Manage employee ID card lifecycle including processing requests, coordinating replacements, and maintaining credential records to ensure building security protocols.

Process visitors through security protocols and conduct building orientations for new hires, covering safety procedures, access protocols, and amenities.

Identify potential risks and elevate appropriately to ensure no privacy breach, security incident, or disruption to client operations occurs.

Facilities and Maintenance Coordination

Schedule preventive maintenance visits, coordinate with technicians, and serve as liaison between facilities management and building occupants for routine service activities.

Conduct routine walkthroughs and assessments of soft services delivery to ensure compliance with service level agreements, policies, regulations, and performance metrics.

Create, track, and close work orders through the Corrigo platform, ensuring proper documentation and follow‑through to resolution.

Provide light facilities support including conference room setups, supply inventory management, and first‑line triage for facilities requests.

Serve as onsite Experience Services contact and coordinate Ambassador services.

Ensure services are executed in a manner consistent with SLAs, standard processes, professional brand image, and compliant with applicable local laws, rules, and regulations.

Work collaboratively within the account team in the delivery of Experience Services across all business lines (Facility Management, Engineering, Projects, etc.).

Administrative and Operational Excellence

Perform general office administrative duties and provide meeting and event support including room preparation, technology setup, and catering coordination.

Sort and distribute incoming mail, packages, and internal deliveries while maintaining organized distribution systems and coordinating courier services.

Provide administrative and operational excellence for soft services.

Support data collection, analysis, and reporting to ensure alignment with client goals and objectives.

Provide assistance and flexibility with client events as needed to ensure flawless delivery.

Serve as training center concierge for internal and external events.

Engage in a culture of continuous improvement and innovation by leveraging business intelligence, adopting and participating in the development of best practices, new tools, process re‑engineering, and other ideas that provide service delivery efficiencies.

Strive to continually improve experience service performance.

Achieve and exceed performance goals, team goals, and client goals and objectives.

Bachelor's degree or equivalent.

3-5 years minimum prior relevant experience in hospitality, facility/property management, operations, and/or knowledge of commercial real estate (preferred).

Exceptional customer service skills and professionalism with a passion for hospitality.

Highly collaborative with strong interpersonal skills and track record of excellent internal and external customer service.

Ability to adapt to new devices, technology, and applications.

Proficient skills in Microsoft Office Suite (Teams, Excel, PowerPoint, Word, OneNote, and Outlook).

Comprehensive medical, dental & vision care.

Paid time off and company holidays.

Early access to earned wages through Daily Pay.

On‑site - Bellevue, WA.

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email View email address on click.appcast.io . Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Accepting applications on an ongoing basis until a candidate is identified.

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