Managing Head of Retail Sales

Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion. If you enjoy working in a creative, fast-paced environment, then we would love to hear from you!

SALES GENERATION

Meet personal and store sales goals
Continue to develop personal sales techniques and assist in the development of associates’ sales techniques to maximize sales
Utilize elevated levels of sales and service to maximize sales performance
Demonstrate an in-depth knowledge of the merchandise
After closing a sale, monitor all details including: shipping, alterations (if applicable), and special requests to ensure customer satisfaction
Ensure all sales related policies and procedures are maintained

CUSTOMER SERVICE

Support and encourage staff to provide the highest level of customer service
Build and maintain repeat clientele by utilizing personal client book and assisting staff with utilizing their client books
Resolve all client problems and complaints quickly and effectively, ensuring client satisfaction
Assist sales associates with various customer service issues (i.e. dissatisfied customer, returns, defective merchandise)

OPERATIONS

Collaborate with store manager in areas of risk management, physical security, store cash controls, and inventory management
Assist in the training of sales staff in all areas of appropriate register usage and maintenance
Understand and properly execute all management register functions
Assist in all areas of stock, shipping, receiving protocol/policies, procedures, and all shipping/receiving related paperwork
Participate in inventories

MERCHANDISING/VISUAL

Ensure the selling floor is neat, organized, stocked and reflects the correct visual image at all times
Assist in the implementation and maintenance of all merchandising/ visual directives
Communicate inventory needs to support the business goal
Ensure image and grooming standards are professional and reflective of the brand image, at all times
Support and assist in follow-up for all training programs and seminars
Minimum 2 years specialty retail experience.
The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws.
If you require a reasonable accommodation for the interview or application process, please contact our Talent Acquisition team at View email address on click.appcast.io.
Michael Kors is a world-renowned, award-winning designer of luxury accessories and ready-to-wear. His namesake company, established in 1981, currently produces a range of products under Michael Kors Collection, Michael Kors, and Michael Kors Mens, including accessories, ready-to-wear, footwear, watches, jewelry, and a full line of fragrance products. Michael Kors stores are operated in the most prestigious cities in the world, including New York, Los Angeles, Chicago, London, Milan, Paris, Dubai, Seoul, Tokyo, Hong Kong, Shanghai, and Rio de Janeiro. In addition, Michael Kors operates digital flagships across North America, Europe, and Asia, offering customers a seamless omnichannel experience. At the center of it all is a designer who has created an enduring and iconic luxury lifestyle brand with a distinctive point of view and global reach. Michael Kors has a sharp focus on providing his customers with accessories and clothes that are consistently polished, chic, relaxed, and glamorous. In 2013, in a move to broaden his philanthropic efforts, Michael Kors launched “Watch Hunger Stop,” partnering with the United Nations World Food Programme (WFP) to help fight world hunger. Proceeds from annual special-edition products and other targeted initiatives help provide food to children through WFP’s school meals program. To date, Michael Kors has helped WFP deliver over 35 million meals (and counting) to hungry children.
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