Care Advocate - Full Time

Employment Type: Full-Time ONSITE

Serenity is growing its client-facing team and we're looking for a Client Advocate who knows how to make people feel informed, confident in the decisions they're making, and driving the results that matter. This is a high-touch, relationship-driven role with real performance expectations. If you've built your career in premium customer service, hospitality, or any environment where quality and outcomes were both non‑negotiable, this role will feel familiar fast.

Listen carefully, ask the right questions, and document client information accurately and thoroughly

Work toward individual KPIs and contribute to team performance goals with consistency and accountability

2+ years of full-time, high-quality customer-facing experience. A track record of hitting goals or performance targets, and the self‑motivation to keep raising the bar

You build trust quickly and people feel comfortable with you almost immediately

Able to manage a high volume of interactions without letting quality slip

Some leadership experience or the desire to grow into one — team leads and shift supervisors are encouraged to apply

Condensed work week — three 13-hour shifts

90% employer‑paid medical, dental, and vision coverage

401(k) retirement plan

10 PTO days to start, 15 after year one, plus 10 paid holidays

Our client-facing teams are the core of how people experience what we do — and we invest heavily in people who show up, perform, and genuinely care about the clients they serve.