Client Support Rep
Virtual Vocations Inc
To support a growing customer success team, the remote Client Retention Specialist will educate clients on financial hardship programs, deescalate concerns from upset clients, and navigate the CRM system to maintain accurate records while striving to retain clients and meet retention goals.
Key Responsibilities
Provide comprehensive information about the financial hardship debt program to clients
Display empathy and active listening skills to deescalate upset clients and address their concerns
Utilize the CRM system to manage client information and maintain detailed records of interactions
Required Qualifications
Experience in retention, sales, or collections
High school diploma or equivalent; Associate's or Bachelor's degree is a plus
Ability to work in a fast-paced environment and handle high call volumes
Demonstrated ability to negotiate and deescalate client issues effectively
Proficiency with a Client Relationship Management (CRM) system
Vacancy posted 3 days ago
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