Head of Client Support Services

Tire Discounters, the nation's largest family-owned and operated tire & service business, was founded almost 50 years ago. We are dedicated to providing exceptional automotive service with a focus on transparency and care for our nearly 2,300 team members. We offer diverse career paths, industry-leading training, and a commitment to our core values.

As a family-owned tire and automotive service retailer, our mission is to prioritize people and safety above all else. We are dedicated to delivering a "WOW" experience to our customers and team members, with a commitment to always do the right thing while challenging the status quo.

Your Role as a Service Manager:

As a Service Manager, you'll lead and support a team of Service and Tire Technicians to deliver high-quality service and ensure customer satisfaction at your store.

Coach, mentor, and train shop employees, manage performance, and assist the General Manager with hiring.

Responsible for the smooth operation of the shop, which includes bay management and workflow of the location.

Serves as a liaison providing clear communication between the shop, counter staff and customers.

Ensure all inspection and diagnostic procedures are followed while providing the customer with professional, timely recommendations.

Promote safety while ensuring quality and service standards by leading a team to deliver outstanding customer service.

Experience in automotive service/repair (certifications preferred).

Management experience with strong leadership skills.

Valid driver's license and availability to work Saturdays.

Comfortable with occasional mechanical hazards and outdoor conditions.

Career Path Service Manager ? General Manager ? Service Managers are paid a weekly hourly rate, and earn monthly individual spiffs as well as participating in the monthly store bonus.

Growth Opportunities: well defined paths for career advancement. Skill Development: Paid company training at all levels, led by master certified trainers and experienced leaders.