Head of Project Management and Client Services - Remote

Founded in 1983, AKAM provides unparalleled knowledge, industry-leading technology, cost-saving initiatives, and the best customer service in the industry to every condominium, cooperative, homeowners association, and investment property we service. From comprehensive financial oversight to operations management, compliance administration, and violation removal, we maximize operational efficiency and value for our clients. Our core values include Innovation, Collaboration, Elevation, Accountability & Hospitality.
Our benefits include healthcare, dental and vision options, paid time off and paid holidays.
The Project Manager will coordinate projects from initial planning through design, procurement, construction, and closeout while monitoring scope, schedule, budget, quality, and project risk. This is a full-time hybrid position requiring four days per week in the office and permitting one remote workday per week, subject to business and project needs.
This role is the primary day-to-day project contact among Boards of Directors, property management teams, residents, architects, engineers, contractors, vendors, and other consultants. Success requires consistent follow-through, accurate reporting, sound judgment, and the ability to move several active projects forward with limited supervision.
Project Planning and Administration

• Manage multiple projects and establish clear scopes, priorities, responsibilities, schedules, budgets, and decision points.
• Develop and maintain project action lists, milestone schedules, budget and cash-flow tracking, meeting records, and concise status reports.
• Anticipate project risks, recommend practical options, and promptly escalate issues that require leadership, Board, legal, or professional input.

Stakeholder and Resident Communication

• Lead project meetings and communicate clearly with Boards, property managers, building staff, consultants, contractors, and vendors.
• Prepare accurate Board updates, meeting minutes, executive summaries, presentations, and detailed resident communications.
• Coordinate resident access, work sequencing, temporary disruptions, and building logistics with property management and site staff.
• Maintain professional, responsive communication and document commitments, decisions, and required follow-up.

Assist with consultant procurement, proposal review, interviews, recommendations, and contract coordination.

• Coordinate design development and preconstruction activities with the architect or engineer, including site information, Board input, constructability concerns, budget alignment, approvals, permits, and anticipated phasing.
• Support consultant-led contractor bidding and bid review by coordinating schedules, communications, walkthroughs, clarifications, and Board decision-making.
• Assist the building attorney and project team with access agreements and other prerequisites that must be resolved before construction begins.

Monitor construction progress through regular site visits, meetings, schedule reviews, and coordination with the design professional and contractor.

• Observe and report site conditions, safety or access concerns, incomplete work, delays, and potential scope or cost impacts; promptly elevate urgent issues.
• Coordinate responses among the Board, property management, consultants, and contractors so that decisions and required actions are addressed on time.
• Track change-order status, payment applications, allowances, contingencies, and supporting documentation; Maintain focus on occupied-building conditions, resident impact, housekeeping, protection, work hours, and restoration of affected areas.

Financial Schedule and Closeout Management

• Monitor commitments, invoices, approved changes, forecasted costs, contingencies, cash flow, and overall budget status.
• Maintain and challenge project schedules, identify slippage, and obtain recovery plans or revised sequencing when needed.
• Coordinate punch-list completion, final inspections, permits and sign-offs, warranties, training, closeout documentation, and final payment requirements.
• Confirm that outstanding items are assigned and tracked through completion before recommending administrative closeout.

Bachelor's degree in construction management, architecture, engineering, or a related field is required. A minimum of three to five years of relevant project management experience in construction, capital improvements, building restoration is required.

• Experience managing residential capital improvement projects in occupied New York City buildings is required.
• Experience managing several projects or properties concurrently is required.
• Working knowledge of construction practices, contracts, schedules, budgets, payment applications, change orders, and project closeout.
• Working knowledge of New York City Local Laws, agency requirements, and construction safety requirements applicable to residential capital improvement projects is required.
• Strong written and verbal communication skills, including the ability to prepare clear reports, meeting minutes, presentations, and resident notices.
• Strong organization, time management, critical thinking, and problem-solving skills, with close attention to detail and deadlines.
• Ability to work independently with remote supervision while collaborating effectively with PMG leadership and project teams.
• Proficiency in Microsoft Word, Excel, PowerPoint, Project, Monday.com and other project management or document-sharing platforms.

Ability to follow AKAM's hybrid work schedule, requiring four days per week in the office and permitting one remote workday per week, subject to business and project needs.

• Ability to travel to assigned properties and attend site meetings, Board meetings, and other project meetings as required.
• Ability to access active construction areas and move through building and site conditions, with reasonable accommodation.
• Availability to address time-sensitive project matters outside standard business hours.
• Availability to attend project-specific monthly Board meetings, building annual meetings, and resident town hall presentations outside standard business hours, as required.

Employment is subject to AKAM's standard introductory period and applicable company policies.