Head of Business Operations - Remote

Deposit Operations Manager

The Deposit Operations Manager is a key leader in the overall operational function of the bank. The Deposit Operations Manager will oversee all deposit-related operational functions such as account onboarding and maintenance, wire transfer processing, ACH and check processing, debit card operations, regulatory compliance, and other deposit-related services. The Deposit Operations Manager ensures operational accuracy and will lead a team that provides an excellent level of service to customers, branches and other internal business partners.

Location listed is preferred office location but other locations and working remotely within the Renasant footprint may be considered based upon convenience and business necessity.

RENASANT BANK IS AN EQUAL OPPORTUNITY EMPLOYER

Lead day-to-day operations for all deposit operations team, including but not limited to:

Deposit account onboarding & maintenance

Debit card operations, including Reg E dispute processing

Reconciliation of deposit operations-related accounts

Deposit document imaging

Ensure compliance with applicable regulations impacting Deposit Operations

Partner with IT, Compliance, Digital Banking, and other departments on system enhancements and automation initiatives

Oversee vendor relationships for key deposit operations platforms

Develop Key Performance Indicators (KPIs) and adhere to Service Level Agreements (SLAs) to achieve smooth operations

Ensure Deposit Operations maintains current job descriptions for all positions and ensures department managers within Deposit Operations provide leadership/development/training to all staff members

Maintain a strong knowledge of the bank's Core Provider systems/services that would be utilized by the sales teams that impact Deposit Operations.

Build a culture of transparency, respect, ownership, teamwork, ongoing communication, and continuous improvement

Bachelor's degree required; Accounting, Finance or Business related degree preferred.

Minimum of 10 years of banking operations experience

Minimum of 5 years of leading deposit operations experience at a mid-large financial institution

Strong understanding of deposit account regulations, payment network rules, and operational risk controls

Ability to manage multiple initiatives with overlapping deadlines and resources

Experience with core banking systems (FIS IBS preferred), item processing platforms, and workflow/automation tools

Ability to travel including overnight travel. This may include the use of personal vehicle

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The Bank's professional working environment requires employees to communicate effectively, both verbally and in writing. Employees must demonstrate strong interpersonal skills when working closely with internal business partners and external clients. Employees may be exposed to confidential and propriety information within the working environment, therefore, must uphold confidentiality at all times. Due to the possibility of being exposed to high risk situations (i.e. robbery), detailed instructions and procedures are required to be followed at all times to safeguard the Bank's employees, customers, and assets.

The above is intended to describe the general content of and requirements for the performance of this job. Job requirements and/or processes may be modified to reasonably accommodate persons with a disability as required by law.

This description is not intended as a contract and is subject to change.