DISPATCHER-FULL-TIME-Second Shift-NOW HIRING

Emergency Medical Services (EMS)

Status: Full-Time

Shift: Evening

Facility: RWJBH Mobile Health (EMS)

Pay Range: $23.62 - $29.60 per hour

Status: Hourly
Shift: Evening
Pay Range: $23.62 - $29.60 per hour
The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey.
In partnership with the System Transfer Center Nurse Coordinators, this position is responsible for the comprehensive care coordination for patients as assigned, including initiation and coordination of incoming and outgoing transfers for higher/lower level of care and/or specialized treatment modalities from outreach or network entities The Transfer Center Dispatcher will work each shift to triage calls, coordinate transportation, dispatch Specialty Care Transport Unit (SCTU) units, complete pre-registration and bed placement along with all other aspects of transfer logistics. This position requires systems thinking, the ability to manage many conflicting priorities, excellent communication skills and proficiency with multiple computer applications. The Transfer Center Dispatcher serves as a liaison between both internal and external customers as well as providing ongoing support to the hospitals to implement their throughput plan(s). This position manages data as related to operations and performs Utilization Management functions as required by the system.
High school diploma/GED or equivalent working knowledge

• 2-3 years of experience in a healthcare office, hospital operations setting, emergency medical services and or emergency medical dispatch
• EMT or ER Tech experience required
• Must have medical terminology gained by either college credits of experience in a health care setting, excellent verbal and written communication skills, organizational skills and critical thinking skills
• Must have the ability to work under tight time constraints and meet deadlines while working on a variety of projects under high demands.
• Proficient technical ability to simultaneously manage multiple complex computer systems at a speed reflective of patient acuity needs
• Must be proficient with commonly used office software and equipment including but not limited to all Microsoft applications and hospital EMR
• Bachelor's degree

Expert level of Microsoft Office
Full-Time, Evening; The Transfer Center Dispatcher will assist in the coordination of medical transportation via rideshare, medical sedan, Mobility Assisted Vehicle (MAV), Basic Life Support (BLS) ambulance, Specialty Care Transport Unit (SCTU), and Air Medical Unit. This position requires excellent verbal and written communication skills as well as proficiency in using computer applications including a Computer Aided Dispatch console, multi-line telephone, and other web-based application software. This position requires superior customer service skills, the ability to think critically and make decisions in a timely manner.
Files and archives completed, and cancelled orders per transfer center processes. Completes multiple steps for the placement of each patient including electronic and verbal communications with the necessary stakeholders and updating multiple computer applications. After onboarding, this position must be proficient in running ABOUT's Transfer Center technology, Five9 phone systems with call recording, EPIC including creating Reservation for transferred patients and office-oriented systems as required supporting client operations.
Demonstrates knowledge of regulatory requirements such as EMTALA, Compliance policies, quality initiatives, and HIPAA laws and regulations; monitors self-compliance and implements process changes to ensure compliance to such regulations and quality initiatives. Ensures that appropriate standards of practice follow corporate compliance guidelines, acts in and ethical and legal manner, and assures that all actions are in the best interest of RWJBH system
Collects and logs any data which may be requested, and other duties as assigned.
Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards. Provides all customers of RWJ Barnabas Health with an excellent service experience by consistently demonstrating our core and leader behaviors each and every day
NOTE: The essential functions are intended to describe the general content of and requirements of this position and are not intended to be an exhaustive statement of duties. Specific tasks or responsibilities will be documented as outlined by the incumbent's immediate manager.
Medical/Dental/Vision plans

• Short & Long Term Disability
• Basic Life & Accidental Death Insurance
• Tuition Reimbursement
• Health Care/Dependent Care Flexible Spending Accounts
• RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.

RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey-whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.
At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees physical, emotional, social, and financial health.

Medical and Prescription Drug Insurance
Dental and Vision Insurance
Retirement Plans
Short & Long Term Disability
Life & Accidental Death Insurance
Tuition Reimbursement
Health Care/Dependent Care Flexible Spending Accounts