Head of Client Support Services

Carter Machinery
Location: Elkridge, MD 21075, USA
Category: Service Management
Posted Date: June 8, 2026
Requisition_Number: ELECT006547
Schedule: Full Time
EOE Statement Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Join a Company Thats Built to Elevate You.
At Carter Machinery, we dont just offer jobs - we offer long-term careers defined by purpose, innovation, and impact. Weve built an award-winning workplace where high achievers thrive, careers grow, and your work truly matters.
Our legacy is strong, our vision is bold, and our future is built on investing in the growth and well-being of our people. Whether you're turning a wrench, managing operations, or supporting customers, you play a vital role in powering industries that moves the world forward.
? Job Title: Electric Power Generation (EPG) Service Manager
Location: Elkridge, Maryland
Starting Compensation Range: $85,000 $115,000 per year
The EPG Service Manager is responsible for directing and coordinating customer service activities by conferring with customers and representatives to evaluate and maintain good customer relations, servicing accounts in a timely manner, resolving complaints and ensuring effective communications. The individual in this role also develops and grows business through the management of service to achieve targeted sales and gross profit margins, while monitoring and controlling service expenses to ensure income is maintained at highest possible percentage.
Requirements for the EPG Service Manager position include:

Dedicated self-starter with proven leadership and team management experience
Strong mechanical aptitude
Proficient in the use of a computer; able to adapt to changing technology
Must be able to work in a fast-paced environment, quickly evaluate facts and maintain good judgment when making decisions
Must be able to maintain a high level of customer satisfaction by identifying and resolving problems promptly
Effectively manage work in process by ensuring work orders are closed in accordance with established time-lines
Conduct regularly scheduled safety meetings and enforce all safety policies and procedures; investigate and report on-the-job accidents or safety hazards
Strong written and verbal communication skills; able to read, analyze, and interpret general business reports, technical procedures, or governmental regulations
Promote a positive customer experience
Uphold the Core Values of Integrity, Commitment, Excellence and Teamwork by embracing The Carter Way
Seeking Candidates with:

Previous experience leading and managing team in a service industry
Background in service operations and comprehensive knowledge of heavy equipment repair procedures and applications, preferred
College/technical degree, or comparable industry experience, preferred
Physical Requirements: ?

Regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear
Regularly lift and/or move up to 20 pounds
Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus
Competitive Compensation and Benefits:?

• Health, dental and vision insurance
• Paid time off
• 401(k), $0.75 to $1.25 match up to 6%
• Life and disability insurance
• In-house training instructors/programs
• Tuition reimbursement
• Employee referral bonus program
• Tool allowances and tool loans
• Discounts on cellular phone service, computers, and vehicles
• Opportunities for overtime
• Shift differential (if applicable)

Youll gain access to real learning, real advancement, and a real future in a company thats reshaping what it means to lead in our industry. If you're looking for purpose, possibilities, and a team that wins together - you belong at Carter Machinery.
Come build what matters and build your future with us.
Actual base pay may vary based on experience, skills, qualifications, education, geographic location, and other relevant business considerations. In addition to base pay, the compensation package may include participation in performance-based incentive programs (e.g., discretionary or non-discretionary plans), as well as overtime eligibility depending on the role.
Carter Machinery Co. Inc. is an EEO/AA Employer. All qualified individuals including minorities, females, veterans, and individuals with disabilities, or any other characteristic protected by law are encouraged to apply.
Carter Machinery is a drug-free workplace.

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