Head of Recruiting & HR

ACT 2 Services, Inc. offers a hands-on HR role supporting an engaged, accountable, safe, and service-oriented workforce across company locations. This full-time in-person position is based in South San Francisco, CA and includes a competitive salary range of $115,000 to $125,000 per year (depending on experience), plus a benefits package designed to support you and your family.

As a Human Resources Manager, you will partner with leadership and operational managers to execute HR and talent priorities aligned to current and future workforce needs. You will advise managers and employees on a wide range of workplace concerns, including performance, attendance, conduct, conflict resolution, discipline, reasonable accommodations, and terminations. The role also includes conducting prompt, thorough, impartial, and well-documented workplace investigations and recommending appropriate corrective action.

Partner with leadership to execute the organization’s HR and talent strategy, including recruiting, retention, employee engagement, organizational development, and succession planning.

Manage full-cycle talent acquisition, including workforce planning, job descriptions, recruiting, interviewing, selection, offers, background-check processes, and hiring.

Collaborate with departmental managers to define skills and competencies for openings across hourly, operational, managerial, exempt, and professional roles.

Develop learning and development initiatives that support internal employee growth.

Administer performance management, including goal setting, reviews, coaching, performance improvement plans, succession planning, and development.

Train and coach managers on interviewing, onboarding, performance management, documentation, discipline, terminations, harassment prevention, and wage-and-hour compliance.

Oversee onboarding and offboarding, including offer letters, eligibility documentation, orientation, policy acknowledgments, system access coordination, exit interviews, and final pay coordination.

Administer leaves of absence and the interactive accommodation process in line with applicable federal, state, and local requirements.

Support compensation planning and internal pay-equity reviews, including job classification and pay-range development.

Coordinate workers’ compensation claims, return-to-work programs, occupational-injury documentation, and communication with key stakeholders.

Support workplace safety by partnering with Operations and Safety leadership to reduce injuries and claims.

Manage HR relationships with temporary staffing and contingent workforce providers, including onboarding requirements, performance concerns, assignment terminations, and related compliance documentation.

Maintain accurate and confidential records for personnel, medical, payroll, training, and compliance according to applicable requirements and company retention practices.

Serve as the primary HRIS administrator, ensuring employee information, workflows, permissions, reports, and records are accurate and current.

Develop and report HR metrics including headcount, turnover, retention, recruiting activity, time to fill, overtime, absenteeism, workplace injuries, workers’ compensation claims, and training completion.

Create and support employee engagement and retention initiatives, along with clear HR policies and employee communications.

Ensure compliance with employment requirements including wage-and-hour practices, meal and rest periods, leaves of absence, reasonable accommodations, classification, required training, personnel records, and employment notices.

Recruit, interview, hire, train, and develop staff; oversee daily HR workflow, set priorities, and establish service standards and controls.

Provide constructive and timely performance feedback to ensure managers complete annual evaluations, and make recommendations on staffing, performance, discipline, and termination in accordance with policy and law.

Dental insurance

Health insurance

Life insurance

Proficiency with Microsoft Office Suite or related software.

Proficiency with, or ability to quickly learn, HRIS and talent management systems.

Ability to interpret HR data, identify trends, and recommend practical actions for leadership.

Ability to work effectively in both office and warehouse environments and build credibility with employees and managers at all levels.

Bachelor’s degree in Human Resources, Business Administration, or a related field (preferred); At least five years of progressively responsible HR experience, including at least two years in an HR management or senior HR generalist role (strongly preferred). Demonstrated experience required in employee relations, workplace investigations, leaves and accommodations, wage-and-hour compliance, performance management, and terminations. multi-state HR experience strongly preferred. Experience supporting logistics, transportation, warehousing, distribution, manufacturing, or another hourly-workforce environment strongly preferred. Location, travel, and work arrangement

South San Francisco, CA (in office 5 days/week), in person

Travel: 10% to various locations on the West Coast and in Texas

Full-time

Prolonged periods of sitting at a desk and working on a computer

Must regularly access and navigate office and warehouse environments and travel between company locations as needed

Equal Employment Opportunity: ACT 2 Services, Inc. is an equal opportunity employer and makes employment decisions without regard to any characteristic protected by applicable federal, state, or local law.