Head of Operations Management (m/w/d)

Position Summary
The Operations Manager supports the General Manager with supervision of a client‑based operation by successfully facilitating the client relationship at the local level. This position assists in maximizing labor efficiency while minimizing overhead and operational expenses. The Operations Manager also conducts operational analyses, audits current procedures to monitor and improve the efficiency of operations. The Operations Manager will spend most of his/her time in the office or warehouse maximizing the performance of the site.

Customer Focus

Drive for Results

Ethics and Values

Problem Solving

Functional/Technical Learning

Managing and Measuring Work

Timely Decision Making

Developing Direct Reports & Others

Delegation

Motivating Others

Essential Duties and Responsibilities
The essential functions include, but are not limited to the following:

Supporting the General Manager in meeting and exceeding client service goals

Driving, maintaining, and evangelizing the company culture, purpose, and core beliefs through hands‑on training, effective onboarding, and selection of new Extra Milers within the location

Overseeing operations and ensuring objectives are being met

Acting as a location’s point of contact in the absence of the General Manager

Ensuring the implementation and maintenance of Lean warehouse principles (when applicable)

Enforcing company compliance standards across the entire operation

Maintaining a professional appearance always, while setting an example for employees alike

Ensuring the planning and scheduling of third‑party transportation services are executed in a timely manner (when applicable)

Managing and performing activities related to dispatching, routing, and tracking transportation

Supporting an environment that fosters open and positive team communication

Building a strong rapport with our service providers and clients

Communicating daily/shift goals of the facility; devising, communicating and implementing plans to obtain operational goals; working with and motivating employees to ensure goal achievement; providing progress or constraint updates to management and implementing corrective measures as needed

Representing the company by maintaining relationships with clients and ensuring contractual and ongoing relationships

Enforcing location safety management plans

Supporting the location manager with ensuring successful compliance and performance of all vendors and service providers

Managing a team of direct reports (punctuality, performance PTO, discipline, coaching, etc.)

Advising Extra Milers on safety, security, employee relations, scheduling, training, grievances, and the like; ensuring employees and supervisors comply with company policies and administering practices in a fair and equitable manner

Performing other duties as assigned

Minimum Qualifications (Knowledge, Skills, and Abilities)

High School Diploma/GED or equivalent required (Bachelor’s Degree preferred)

3‑5 years of warehouse, distribution, and/or supply chain operations preferred, with at least 1 year of supervisory experience strongly preferred

Exposure to Lean principles, systems, and tools (where applicable)

Must have reliable transportation to commute to the workplace and attend client meetings as necessary. This may involve traveling to various locations within the specific region for the client.

Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to walk and stand for long periods of time, communicate effectively with coworkers and outside stakeholders in person, on the telephone and via email and other computer‑related messaging. The employee is occasionally required to maneuver about the work areas and move/manipulate various objects and there may be an occasional need to lift up to 100 pounds. This position may require extended work hours and travel.

Note
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job‑related instructions and to perform any other job‑related duties requested by any person authorized to give instructions or assignments. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.

This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

Riverstone Logistics is proud to be an Equal Opportunity Employer and Drug‑Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Riverstone Logistics also complies with the Immigration Reform & Control Act and E‑Verify, so we ask that you bring the appropriate documents to confirm your authorization to work in the United States with you upon request.

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