Head of Product | Tech

Fortune Best Workplaces in Financial Services & Insurance

Product Manager

The Product Manager represents the “voice of the client” by maintaining and prioritizing the product backlog that maximizes business value. The Product Manager will solicit stakeholder input and feedback to inform product decisions and partners closely with the development team to balance functional outcomes with technical feasibility, manage dependencies, and support predictable delivery.

Performs external and internal discovery to identify client needs, market opportunities, and business priorities, incorporating technical constraints, platform standards, and architectural considerations into product direction.

Collaborates with Operations, Sales, and Product leadership to ensure strategic alignment, secure sign‑off on key business decisions, and balance functional and technical tradeoffs.

Works with the Product Director to adjust scope, sequencing, and roadmap decisions, ensuring product functionality aligns with both business outcomes and technical feasibility.

Defines product outcomes (OKRs), represents the “voice of the client,” and communicates roadmap progress, risks, and dependencies to stakeholders.

Oversee, coordinate & support development work

Ensures product strategy, requirements, and priorities are well understood and effectively communicated to development teams, including through intake processes.

Understands and helps coordinate intra‑team and external dependencies as applicable.

Collects, tracks, and reports KPI data to support Product Group OKRs and monitor performance metrics such as efficiency and quality.

Represent the development team in work related to core delivery, non‑functional requirements, and technical initiatives (e.g., planning, reviews, retrospectives).

Maintains a holistic understanding of business processes and internal system configurations impacting the product and evaluates technical implications of proposed changes.

Serves as a primary contact for stakeholders, ensuring clear communication of requirements, risks, assumptions, and delivery decisions.

Travel as required.

Bachelor's degree from an accredited college or university preferred. Experience with agile development is strongly preferred.

knowledge of agile methodologies and tools and experience writing and managing user stories

business and technology acumen, including understanding customer needs, technical concepts, and business strategy

Analytical and problem‑solving skills, with the ability to interpret data, assess tradeoffs, and inform decisions

Professional execution and accountability, including producing quality written outputs, working effectively in team environments, and meeting or exceeding performance expectations

excellent judgment, troubleshooting, problem solving, analysis, and discretion; Computer keyboarding, travel as required

Auditory/Visual : Hearing, vision and talking

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. Sedgwick is the world’s leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company’s expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape.