Head of Operations Management (m/w/d)

Position Summary The Operations Manager is a member of the Store Management team, and as such fulfills the company purpose of helping people on their path to better health by driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service.

Under the supervision of the Store Manager, the Operations Manager will maintain an engaged, productive store team through strong leadership, demonstrating initiative and leading by example.

The Operations Manager is responsible for supporting the Store Manager in the total leadership and strategic operation of a CVS/pharmacy store, including overall store management, supervision, and policy implementation; sales and inventory management; employee staffing, training, and development; financial management; and customer service leadership.

Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers are not eligible for direct promotion to Store Manager. Candidates with a short‑term goal of becoming a CVS Store Manager should instead apply for Store Manager in Training openings.

Essential Functions Management: Lead others and work effectively with store crews. Supervise, assign, and direct activities of the store’s crew. Effectively communicate information to store crew and supervisors in an open and timely manner. Support Store Manager with action plans for operational and service improvement.

Customer Service: Assist customers with their questions, problems, and complaints. Promote CVS customer service culture (greet, offer help, and thank).

Required Qualifications Deductive reasoning ability, advanced analytical skills, and computer skills.

Advanced communication skills, leadership, supervision, and influencing skills.

Ability to work a full‑time flexible schedule, including some early morning, overnight, and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise.

Preferred Qualifications Experience as a retail manager or supervisor.

Education High School diploma or equivalent preferred but not required.

Anticipated Weekly Hours 40

Time Type Full time

Pay Range The typical pay range for this role is: $22.00 - $36.00. The pay range represents the base hourly rate or base annual full‑time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography, and other relevant factors.

Benefits This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments.

Application Closing Date Application window for this opening will close on: 09/17/2026.

EEO Statement Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

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