Mortgage Loan Processor - Banking

Mortgage Loan Processor (On-Site)
Location: McAllen, Texas or San Antonio, Texas Department: Residential Mortgage Lending FLSA Status: Non-Exempt
At Rio Bank, our Mortgage Loan Processors play a critical role in helping customers achieve homeownership. In this role, you'll guide mortgage loans from application to closing—partnering closely with Loan Officers, underwriting, and operations to ensure a smooth and on-time experience.
If you're detail-oriented, customer-focused, and enjoy working in a fast-paced, team-driven environment, this is a great opportunity to make a meaningful impact while growing your career in mortgage lending.
In this role, you'll manage mortgage loans from application to closing while partnering closely with Mortgage Loan Officers and internal teams.

• Process mortgage loans from application through closing and post-settlement
• Communicate proactively with customers and internal partners on loan status
• Review closing documents for accuracy and compliance
• Support Loan Officers in achieving loan and deposit goals
• Maintain confidentiality and deliver a strong customer experience
• Stay current on mortgage regulations, policies, and procedures

A Day in the Life Of a Mortgage Loan Processor
Your day starts with reviewing your pipeline—prioritizing deadlines and identifying any outstanding conditions.
You'll connect with customers to gather documents and provide updates, while working with Mortgage Loan Officers and underwriting to keep loans moving forward.
Each day is fast-paced and varied, but your focus remains the same—keeping loans on track and delivering a smooth, positive experience for every customer.
Maintain accurate, complete, and audit-ready loan files
Meet turnaround expectations and keep your pipeline moving
Communicate clearly and consistently with customers and teammates
Support team goals and contribute to a strong customer experience
Ensure full compliance with lending regulations and internal policies
This position is a critical part of our mortgage process—ensuring loans move smoothly, customers stay informed, and every detail meets regulatory standards.
It's also a strong pathway for growth within lending and operations, providing hands-on experience with underwriting, compliance, and customer relationship management.
Why Join Rio Bank
At Rio Bank, we are committed to supporting your success—both professionally and personally. Growth and development opportunities
A culture built on trust, service, and community
High school diploma or GED required
Previous mortgage processing experience preferred (or related banking experience)
Understanding of mortgage loan products (Conventional, FHA/VA, USDA preferred)
Working knowledge of mortgage regulations (RESPA, TRID, HMDA, Escrow preferred)
Excellent communication and customer service skills
Rio Bank is an equal opportunity employer. We welcome and encourage applicants of all backgrounds and provide reasonable accommodations for qualified individuals with disabilities.
Employment with Rio Bank remains at-will.