Head of Operations Management (m/w/d)

Overview Crunch Fitness - we are a state-of-the-art gym with locations throughout the United States, with cities that include New York, Miami, Los Angeles, San Diego and the San Francisco Bay Area. The Crunch Fitness brand was built on the ability to fuse fitness with entertainment by creating cutting edge group fitness classes that make our gyms unique, fun and exciting places to sweat! It's our classes that cultivate a gym community, drive the member experience and separate us from the competition. We are looking for an Operations Manager to join our team. Benefits Great facilities with functional training areas, premier strength equipment, top-of-the-line cardio equipment and more

Competitive compensation plan plus Bonus potential

Benefits including group health insurance, disability insurance, life insurance, time-off benefits like vacation and holidays, and others

Duties and Responsibilities Hiring, terminating, scheduling, training and continued development of support staff, including front desk, maintenance and kids crunch

Conduct a minimum of 3 daily club walk throughs to ensure the club maintains high standards of cleanliness

Ensure the highest levels of customer service with all member interactions and touch points

Assist in collection of member payments

Ensure the highest execution of all company and club initiatives

Professionally handle member concerns as it relates to constructive feedback regarding operations, contract requests, such as freezes, cancellations, and billing

Ensure the club meets standards for maintenance, safety, security, and physical plant operations

Conduct walk through of the club with club mechanic utilizing weekly mechanic checklist and forward relevant information as to expeditiously handle operations issues

Report all equipment and facility issues by utilizing company procedures

Train opening and closing managers to prepare club for operations readiness

Execute the processing/submission and approval of payroll

Manage employee relation matters such as time and attendance, professional conduct and work performance

Establish controls of expenses and purchasing of club supplies and maintain at or below budget

Communicate effectively with above club personnel

Communicate effectively by holding weekly and individual meetings with all key club personnel

Experience At least one year club/gym experience preferred

At least one year management experience preferred

Fluent in English (proficient reading and writing skills)

Strong customer service skills

Strong customer service skills

Crunch provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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