Barista - Retail Store

Cocoa Dolce Artisan Chocolates
The Team Member will be responsible for ensuring that the retail location operates in accordance with the company's principles, systems, and culture. The ideal candidate will provide excellent service to team members, customers, and management, assisting in day-to-day operations, maintaining the store’s cleanliness and visual appearance, and supporting the General Manager and Assistant Manager in achieving goals and maintaining profitability. The ideal candidate will have a passion for food and a desire to deliver a positive and memorable customer experience.

Department: Retail

Supervisor Title: General Manager | Assistant Manager | Shift Supervisor

Oversight of assigned retail location. Deliver exceptional customer service by greeting customers, answering their questions, and providing product information and recommendations

Maintain the store’s cleanliness and visual appearance, including stocking and organizing products, and keeping the store tidy and presentable

Ensures the highest standards of food safety are being met

Accurately handle customer transactions

Follow all company policies and procedures, including food safety and sanitation guidelines

Communicate effectively with team members and management, including reporting any inventory or customer service issues

Additionally, negotiation, persuasion, and diplomacy skills are required daily in addressing the concerns and questions of customers. CUSTOMER SERVICE/INTERACTION:
Daily face-to-face, phone and email interaction with customers and support staff throughout the organization. This position has direct interaction with customers, so proper tone of voice, body language, and volume are required in this environment.

Customer-focused attitude and strong communication skills

Passion for food and a desire to deliver exceptional customer service

A minimum of 1 year work experience in retail and/or food service environment, preferred

Food handlers course completion preferred

Must be able to visualize the computer screen and perform data entry.

Requires the ability to work weekends, evenings, and holidays

Requires the flexibility to work extending hours or shifts for peak seasons

Founded in Wichita, Kansas in 2005, Cocoa Dolce quickly established a reputation for serving beautiful chocolates and confections. Today, under the ownership of the Voegeli family, Cocoa Dolce continues our innovative and creative approach to chocolate-making as a world-class chocolatier and sweet lounge. Our collaborative approach and taste for adventure shines through in our artisanal chocolates, pastries, macarons, and gelato, thoughtfully paired with espresso, wine and spirits. We’re driven by a genuine enjoyment of the art of chocolate-making, and a down-to-earth love of creating daily moments of joy.

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