Head of Operations & Business Management

Business Operations Manager
Business Operations Manager
Contract position State Location
Education
Bachelor's Level Degree
Full-time
The Business Operations Manager reports directly to the Execution Team (X6) Director. The Business Operations Manager assists the X6 Director with multiple business areas including: Business Development, Contract Performance & Execution; Customer Relations; Financial Execution (Revenue, Profits, and Indirect Budgets), Performance Metrics; Team Employee Management and Relations (Recruitment, Performance, Recognition, Mentoring, Time & Expense); Team Employee Management and Relations (Recruitment, Performance, Recognition, Mentoring, Time & Expense)

Responsible for team's mentoring, goals, training, morale, and performance issues.
Responsible for assisting X6 Director with interviewing and screening candidates, attending job networking activities and making hiring recommendations.
Responsible for working with HR on Performance Management including coaching, reward and recognition, discipline, and termination. Work with HR to develop Performance Improvement Plans (PIP) as required.
Work with HR to develop a Performance Improvement Plan (PIP), as required.
Review and advise employee on Self Evaluations and support the Performance Management process
Provide required feedback/career assessments throughout the year and recommend salary changes and bonuses
Communicates with all team members and keep management updated
Understanding of all Corporate Policy and Procedures and clearly communicate to employees
Contract Performance & Execution
Responsible for all Execution of Contract Requirements per the PWS, SOW, Transition Plan, CDRLs, SDS (Performance Metrics)
Review and advise Operation Teams regarding approval of Contract Modifications for signature
Responsible for quality of contract/financial information loaded into PeopleSoft data
Customer Relations
Interface with customer for all issues including problem resolution
Identify and report all customer issues and complaints to Quantech's QMS and Quality Manager, as needed
Provide and promote outstanding customer support
Promote a working environment and service that warrants Outstanding CPARS and customer feedback
Customer interface for baseline growth, and business opportunities
Business Development (BD)
Support customer Calls and Teaming Meetings to brief qualifications and assess opportunity and teaming structure
Attend Industry and Customer events for corporate marketing/relationship building
Assist in the Proposal Management Process as an Author, Reviewer or Volume Lead
Support Business Development promoting Quantech's capabilities
Prepare Past Performance and Resume/Technical write-ups for proposal process
Highly flexible to "get it done" and supports all efforts as required to execute
Works autonomously and requires minimal supervision
Displays high level of initiative and involvement with corporate and customer needs
Ability to work with others under stressful personal situations
Judgment and maturity to help address complex personnel issues
Communicates well with all levels of team members and management
Bachelor's degree in a related area required.
At least 10 years of business operations experience including at least 5 years in the IC or DoD (preferably the NRO).
Security clearance required
Travel