Operations Manager

Who We Are
Lawelawe Management Group is a trusted provider of managed services, supporting clients across a range of industries. We specialize in delivering scalable, end-to-end solutions that include back office operations, IT infrastructure support, compliance, and risk management. Our team works closely with each client to understand their specific business needs and deliver efficient, customized support that enables long-term growth and operational stability.

By combining industry best practices with a proactive service model, we help reduce downtime, streamline operations, and enhance overall performance. At Lawelawe, we are committed to driving measurable impact and creating lasting value for our clients.

Overview
The Operations Manager will oversee the daily operations of enterprise level business units ensuring efficiency, compliance, and strategic alignment across the organization. The position will collaborate with cross functional teams to ensure seamless execution of business objectives.

Key Responsibilities

• Directs all managed services operations ensuring quality, compliance and client satisfaction.
• Develop and implement operational policies, procedures, and best practices.
• Ensure adherence to Service Level Agreements and key performance indicators of the organization.
• Lead process improvement initiatives and drive operational excellence.
• Monitor quality standards and ensure compliance with regulations.
• Promote a culture of accountability, collaboration, and continuous improvement.
• Collaborate with senior leadership across client base on strategic planning and resource allocation.
• Review and manage operational technology solutions and systems
• Measures productivity by analyzing performance data, financial data, and activity reports.
• Performs other related duties as required.

Competencies

• Excellent managerial and supervisory skills.
• Maintain professional demeanor and diplomacy.
• Excellent organizational skills and attention to detail.
• Excellent written and verbal communication skills.
• Proficient in Microsoft Office Suite or similar software.
• Manage, plan, direct and coordinate operations.

Qualifications

• Ten years of related experience required
• Bachelor's degree in business administration, management, or a related field (preferred)
• Proven experience in a senior leadership role, preferably within the government contracting or related industry preferred
• Strong business acumen and strategic thinking skills
• Excellent leadership, communication, and interpersonal skills
• Demonstrated ability to build and lead high-performing teams
• Knowledge of government contracting regulations and compliance requirements

Benefits

• A competitive compensation package
• Comprehensive health and wellness benefits, including medical, dental, and vision plans
• Access to company-provided retirement savings options with matching contributions
• Opportunities for professional growth and continued learning
• Additional perks such as discounts on various services and products

Supervisory Responsibility
This position does not have direct supervisory responsibility.

Work Environment
This position will be a hybrid role (office and home) with work primarily from the Chantilly, Virginia office location. Typical days and hours of work are Monday through Friday, 8:00 a.m. to 5:00 p.m. and may require overtime occasionally. This job operates in a professional office environment during travel.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Must be able to remain in a stationary position 70% of the time.
• Occasionally moves about inside the home or office location to access file cabinets, office machinery, etc.
• Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
• Expresses or exchanges ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly or quickly.
• May move office equipment up to 30 pounds.
• Must be able to work indoor conditions 90% of the time.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

Position Type/Expected Hours of Work
This is a full-time position that will require a minimum of 40 hours per week. Hours of work can be set by the individual; however, they should fall within the core hours of 8 AM to 5 PM Monday through Friday. Attendance at meetings or other events may necessitate a change in standard hours.

Travel
Travel is expected to be up to 30% of the time for this position.

The above job description is intended to describe the general nature and level of work being performed by individuals assigned to this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Candidates possessing the necessary qualifications for the position will be considered.

Lawelawe Management Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status, and will not be discriminated against on the basis of disability.

Offers of employment are contingent upon satisfactory completion of a comprehensive background verification, inclusive of a criminal record check. Employment may be subject to other background checks, as required by the position.