Head of Programme Management

Employment Type: Full-Time

VEMA Corporation is expanding its Home and Community-Based Services program, and we are looking for a dependable, compassionate, and motivated HCBS Program Manager to help lead that growth. This position is ideal for someone who understands HCBS operations and enjoys building programs, supporting staff, developing community relationships, and helping individuals with developmental disabilities receive dependable, person-centered services. Coordinate backup staffing and help resolve service-related concerns.

Work with billing and administrative staff to resolve authorization, payroll, documentation, or billing issues.

Maintain organized program records and support audits, monitoring visits, complaints, incident follow-up, and corrective actions.

Develop referral relationships with DDD Support Coordinators, community organizations, families, and other appropriate partners.

Represent VEMA at community events, provider meetings, and networking opportunities.

Provide leadership with regular updates regarding referrals, enrollment, staffing, service utilization, member satisfaction, risks, and program performance.

Ensure program growth remains consistent with VEMA's approved services, staffing capacity, policies, and quality standards.

Experience working in HCBS, developmental disability services, human services, home care, or a related field.

Experience coordinating services, supervising staff, or managing a community-based program.

Strong communication, organization, leadership, problem-solving, and relationship-building skills.

Ability to work independently, manage competing priorities, and follow through on responsibilities.

Comfortable using electronic documentation systems, scheduling or EVV platforms, email, spreadsheets, and performance reports.

Ability to balance program growth with member needs, staffing readiness, compliance, service quality, and financial responsibility.

Familiarity with the Arizona Division of Developmental Disabilities and qualified vendor operations.

Experience developing referral relationships or expanding an HCBS, home care, or community-services program.

Associate's or bachelor's degree in human services, business administration, healthcare administration, or a related field. Current Level One Fingerprint Clearance Card or the ability to obtain one.

Required HCBS training and certifications, including CPR and First Aid, Article 9, and Direct Care Worker training, as applicable.

Valid driver's license, reliable transportation, and the ability to travel locally for meetings and program needs.

Ability to maintain confidential member and employee information.

This is an opportunity to help build and shape a growing HCBS program while improving access to dependable services for individuals and families throughout the community. The successful candidate will have the opportunity to develop systems, strengthen a team, build meaningful community partnerships, and support individuals with developmental disabilities in achieving greater independence, choice, and quality of life. If you are a practical and compassionate leader who enjoys developing people, solving operational challenges, and growing high-quality community services, we encourage you to apply.