Administrative professional - education

The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, with approximately 17,000 employees. It ensures the health, safety, and well‑being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence. This position is with the Division of Services for the Deaf and the Hard of Hearing (DSDHH), located in the Charlotte Regional Center, and is responsible for providing a comfortable office environment for individuals who are deaf, hard of hearing or deaf‑blind.

Training new staff on in‑house office procedures

Using knowledge of the division’s programs and operations to appropriately route visitors and callers

High school or General Educational Development (GED) diploma and one year of administrative experience; or an equivalent combination of education and experience

Exceptional customer service skills; ability to use TTY and video phone

Basic sign language skills preferred; Previous office administration experience including filing, scheduling, drafting documents, and processing mail

The State of North Carolina offers comprehensive benefits, including health insurance options, retirement plans, the NCFlex program, paid vacation, sick leave, community service leave, and paid parental leave.

The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.

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