Head of Customer Service (Remote)

Now hiringService Manager - Direct Hire

Shift: Monday - Friday | 7 am - 4 pm At Staffmark, you're not just filling a Service Manager position - you're becoming a valued part of a team that wants you to succeed.

Searching for a Service Manager job where your effort actually matters? We're building a team of reliable pros who keep operations moving, and we recognize the value you bring every shift.

5+ years of related service, field service, or industrial experience; Bachelor's degree in Engineering preferred

• Strong leadership experience with the ability to train, mentor, and manage teams
• Strong electrical and technical knowledge, including:
• High and low voltage schematics
• Industrial automation systems
• PLC basics (Allen Bradley, Honeywell preferred)
• Gas burner systems

Hands-on field service and troubleshooting experience required

Experience with tools and systems such as SolidWorks (or similar), Microsoft Office 365, and welding

Excellent communication skills with customers, vendors, and internal teams

Ability to manage multiple priorities in a fast-paced environment

Ability to access all areas of a facility

Willingness to travel up to 20%

Lead and manage service department operations, including staffing, scheduling, and performance oversight

Develop, implement, and monitor service plans, preventative maintenance programs, and service procedures

Coordinate and prioritize service requests, field service activities, and maintenance events

Troubleshoot and resolve service issues, providing on-site and remote technical support to customers

Build and maintain strong customer relationships, including onsite visits and support (travel up to 20%)

Supervise field installations, repairs, and service projects to ensure quality and efficiency

Prepare and analyze service reports, performance metrics, and operational trends

Manage service budgets, contracts, and vendor relationships

Support sales activities, including quoting, equipment testing, and identifying upgrade opportunities

Oversee warranty processes, including parts shipments, returns, and vendor repairs

Collaborate with engineering to identify and implement product and process improvements

Train staff, field engineers, and customers on equipment, systems, and best practices

Promote and maintain quality standards, including ISO 9001 compliance

They are so reliable at helping you find jobs." - Actual pay may vary based on location, experience, and performance. Depending on the position, benefits may include medical, dental, and vision coverage; retirement and savings plans; paid holidays and time off; At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact.

Staffmark is an equal opportunity employer. Allapplicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.